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    • #24772
      Anonymous
      Inactive

      I am having some issues with this plugin, and am getting frustrated *sigh*.

      1. I have installed the most recent update and see that you can now add Flat Rate Fee and Flat Rate Shipping boxes in the shipping tab of woocommerce settings (Thank you).
      A. It would be nice to have some explanation of how these two new fields work.
      B. I do not see is the ability to select the flat rate boxes when I go in to create my shipping label for an open order that needs to be processed.
      C. The create label function doesnt appear to work properly when manually creating an order. The dimensions provided were waaay off and it split the shipment into two packages. I also had to enter shipping fees manually, but didnt see how much the shipment would cost… are current shipping rates only applicable to orders created from the front end of the site?

      2. Also, when I make any changes to the settings for easypost, the API password is LOST and my shipping rates go away. I have to re-enter the credentials EVERY TIME I make a change and that is not acceptable.

      3. When processing an order, the system do not know the proper dimensions and weights that are being submitted. It would be nice if the order page showed that information.

    • #24773
      Ando
      Guest

      Hi Leanne,

      We request you to raise an issue via support.wooforce.com. Our tech guys will help you resolve all your problems.

      We are sure most of the issues are minor settings tweak required from your side. Also, we do have Flat rate options available in our plugin. You can enable this by using the field “Flat Rate Boxes”.

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