Dear sir,
this doesn’t work.

These are my fields:
Country *
CHILE
Street address *
CARMEN 78
Town / City *
SANTIAGO
Region * (similar to suburb)
METROPOLITANA
Postcode / ZIP (optional)
8320000

I’m not using DHL
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/international/AU/CL?fromPostcode=3071&toPostcode=8320000

I know chilean post office isn’t working
http://www.correos.cl/SitePages/codigo_postal/codigo__postal.aspx?calle=carmen&numero=78&comuna=Santiago

but if you try the first link, you will see that the only thing you need is the postal code.

regards

You ask me too much. You can’t be admin.

this is the website http://www.nicmen.com.au/checkout/?v=6cc98ba2045f

tell me what you need to solve this problem and I will give you pics or config something.

regards

The API key and password used tomer_connectivity@auspost.com.au
AusPost debug is ON – to hide these messages, disable debug mode in settings.
AusPost Contracted rate REQUEST:
Array
(
[from] => Array
(
[postcode] => 3
)

[to] => Array
(
[postcode] => 3020
)

[items] => Array
(
[weight] => 0.5
[length] => 36
[width] => 14
[height] => 11
)

)
AusPost Contracted rate RESPONSE:
Array
(
)

If I could guess… “from” is wrong. It is suppose to be Santiago’s postal code

I tore setting swap the postal code for the state code.

I tried again and this is the new Json.
if there there is no suburb and state, it is not checking the postal code

AusPost Contracted rate REQUEST:
Array
(
    [from] => Array
        (
            [postcode] => 3012
        )
    [to] => Array
        (
            [country] => CL
        )
    [items] => Array
        (
            [weight] => 0.5
            [length] => 36
            [width] => 14
            [height] => 11
        )
)

Contracted account: true
test mode:on
api pass: empty
account number: default
enable developer mode: true
Shipper Name*:Nicmen
Suburb*:Maidstone
State Code*:03
Address*:Unit 5/61 Wattle Road, Maidstone VIC 3012
Phone Number*:+61 3 9318 7177
Email Address: nicmenonline@gmail.com
Postal Code*:3012

plus the checkout form have set the same billing address as the user.
postal code:8330091

The API key and password used to transact on the charge account with account number 1012131403. If you believe you are receiving this message in error, please contact your Account Manager or call Australia Post on 13 21 31.
AusPost debug is ON - to hide these messages, disable debug mode in settings.
AusPost Contracted rate REQUEST:
Array
(
    [from] => Array
        (
            [postcode] => 3012
        )

    [to] => Array
        (
            [country] => CL
        )

    [items] => Array
        (
            [weight] => 0.5
            [length] => 36
            [width] => 14
            [height] => 11
        )

)
AusPost Contracted rate RESPONSE:
Array
(
)

good support, thanks. we will buy it