This topic contains 4 replies, has 2 voices, and was last updated by Lorenzo Lorenzo 1 month ago.

  • Author
    Posts
  • #55498
    zfashola
    zfashola
    Participant

    Hello, I use the WooCommerce All in One Currency Converter with your DHL Express plugin, but when I switch currency to USD, shipping cost returned is $0.10 instead of around $35, it works for EUR, but when changed to GBP it stops working altogether. Kindly see below for some clarification.
    Note that the all inputs below remain the same, all changes are the currencies used.
    Base currency is NGN and when it is set to that, I get:
    EXPRESS WORLDWIDE: ₦12,739.91
    Weight Charges: ₦8,951.25 + DHL Handling Charges: ₦3,788.66 (Inc Tax,Ship,etc.)
    Est delivery: Oct-24 23:59

    In USD, I get:
    EXPRESS WORLDWIDE: $0.10
    Weight Charges: $35.49 + DHL Handling Charges: $0.00 (Inc Tax,Ship,etc.)
    Est delivery: Oct-24 23:59

    EUR, I get:
    EXPRESS WORLDWIDE: ₦12,739.91
    Weight Charges: ₦8,951.25 + DHL Handling Charges: ₦3,788.66 (Inc Tax,Ship,etc.)
    Est delivery: Oct-24 23:59

    GBP, I get:
    There are no shipping methods available. Please double check your address, or contact us if you need any help.

  • #55503
    zfashola
    zfashola
    Participant

    Correction:
    EXPRESS WORLDWIDE: €30.58
    Weight Charges: €8,951.25 + DHL Handling Charges: €3,788.66 (Inc Tax,Ship,etc.)
    Est delivery: Oct-24 23:59

  • #55509
    Lorenzo
    Lorenzo
    Keymaster

    Hi zfashola,

    There might be some issue with the currency converter plugin, not displaying the rates right, If you’re getting the rates correctly for few currency and few you don’t that does not sound like the issue is coming from our plugin since DHL API will return rates only in one currency set in the account.

    Regards,
    Lorenzo
    Team Xadapter

  • #55520
    zfashola
    zfashola
    Participant

    Ok, I sent a note to the developer for the currency plugin. Hopefully they can resolve the issue

  • #55521
    Lorenzo
    Lorenzo
    Keymaster

    Hi zfashola,

    Sure let us know if you need our help after they reply.

    Regards,
    Lorenzo

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