- This topic has 1 reply, 2 voices, and was last updated 6 years, 10 months ago by
.
-
Posts
-
-
I did not realize that my site counted as three… (note: not a developer). I purchased the wrong key. I just purchased the correct key (5 user license) and now I cant seem to change my key within the site.
steps taken…
Deactivated key within my account on this site.
Went to my plugins in WordPress and all i see is the old key in bold and the “Deactive”button and when I click it is says “Request Failed, Please try again” Perhaps it is just that i need to remove the plugin and reinstall but I do, or if I just wait for my developer to fix it.Please help me as soon as possible. I have a client that needs his site working again.
-
Hello Philippe,
We will help you in Deactivating the license.
Go to the plugin page, Deactivate the plugin you purchased and delete it from the site.
(If you have multisite, then you need to delete it from Network level.Please raise a request HERE and share your site credentials
we will do it for you.Regards,
Veeresh
-
- You must be logged in to reply to this topic.