It won’t let me download the update because I already have an active Canada Post plugin activated

[vc_cta h2=”Canada Post Shipping Plugin for WooCommerce”]#1 Canada Post Shipping plugin that offers unparalleled features like Official Canada Post Shipping Label, Bulk-Shipment Creation, Return Label generation and Shipment Tracking.

• 3,000+ Active Installs
• 97% Customer Satisfaction Rating
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[/vc_cta]

Customer :

It won’t let me download the update because I already have an active Canada Post plugin activated. I tried to deactivate and download but denied again.
Do I have to delete the original plugin and install the newer version? Will I lose all the information entered in the first one (license, keys activation, etc)? What do you recommend?

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Support :

You need to delete the current version of the plugin and then install the updated version.

You will not lose any information entered in the first one.

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Customer :

That worked !!
Now it tells me that No shipping methods are available (see attachment)? I think I have enabled Canada Post plugin. What now?

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Support :

You need to access the API.

We request you check our setting up article that will help you in many ways – https://www.pluginhive.com/product/woocommerce-canada-post-shipping-plugin-with-print-label/

Also, if you still face any issue, then kindly go through the simple step by step process and provide us the necessary information- https://www.xadapter.com/facing-issue-canada-post-plugin-setting/