Will the plugin stop working if I am not using a WooCommerce-compatible theme?

Customer :

I am having problems with the UPS Shipping Plugin that I purchased last week.

When putting in an address to calculate shipping it says ‘there are no available shipping methods’. It also hangs when calculating shipping with a little circle spinning and doesn’t continue the process unless you reload or click apply coupon with no coupon entered.

Support :

This seems to be a theme issue.

To verify this, we deactivated the plugin from your website and noticed that the problem (of rates not refreshing) persisted. Hence we can safely tell that the issue is not coming from our plugin.

We suggest you to test with a WooCommerce-compatible theme – like Storefront.

If you still can’t resolve the issue with shipping calculations, or if you have any other questions regarding the functionality of the plugin, we are always happy to help.

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