Customer :
Please let me know if we’re missing something.
XAdapter Support :
My Accounts (from API Downloads section.)
Once you tomatic generation of email with tracking information on order completion.
- First, check whether you can mark the order as complete or not. Then check whether you have printed the label or not.
- Check whether “Shipment Tracking” is enabled. This option can be found in UPS Plugin settings page.
- Once the label is printed, go to Orders –> Select order –> Mark the Order Status as “Completed”.
- Then go to the right corner, where you can see the Order Actions and mark it as “Completed Order”. Then click “Save Order”.
On clicking Save Order, an Order Completion email should go tomer email address with tracking information present in it.
Please make sure you are following the process as described above. If you’re still facing difficulties, to contact us.