Forum Replies Created

Viewing 15 posts - 1 through 15 (of 557 total)
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  • in reply to: Compatible cache plugin Wholesale & Role Based Pricing #79831
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    This may happen with almost all the caching plugin since it shows the pre-loaded prices not the dynamic discounted prices, so you might need to contact the Caching plugin authors to some how by-pass the rates calculated by our plugin.

    For further support or queries please do raise a ticket in elextensions.com/support

    Regards,
    Lorenzo

  • Lorenzo
    Lorenzo
    Keymaster

    Hi,

    If you’re using the test credentials from Auspost they need to enable the services from their end, or if you have the live credentials then the services are pre activated, make sure you have weight and dimension in all the products. and use the API mode according to the credentials provided by Auspost.

    Regards,
    Lorenzo

  • in reply to: Set up zone with DHL Express #79680
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    The DHL Ecommerce API does not have the option to show live rates in the front end cart/checkout page so you’ll have to define your own flat rate shipping using woocommerce flat rate shipping method or use some other third party plugin.

    Regards,
    Lorenzo

  • in reply to: Set up zone with DHL Express #79670
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    I suppose DHL paket or ecommerce has their own plugin listed on WordPress you can check it out. Right now we don’t have a solution for DHL ecommerce for Regions outside US.

    Regards,
    Lorenzo

  • in reply to: Set up zone with DHL Express #79653
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    DHL Ecommerce in our plugin supports only US region so if you have account from another country it will not work, also DHL Ecommerce module has only print label feature and not the Rate quote in cart or checkout page.

    Regards,
    Lorenzo

  • in reply to: Set up zone with DHL Express #79557
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    You’re welcome, do let us know if you face any issues.

    Regards,
    Lorenzo

  • in reply to: Set up zone with DHL Express #79510
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    The plugin do not work with the shipping zones, if you want to use another shipping method for domestic services you can simply disable the domestic services and enable only the international services such as Expres WorlWide with product U, P and D. If you want to use other international services you can enable those as well.

    Regards,
    Lorenzo

  • in reply to: Comprar #79508
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    Yes the plugin is compatible with the latest version of woocommerce, we are running the latest version on our demo site and it works fine.

    Regards,
    Lorenzo

  • in reply to: CN23 error message for international parcels #79442
    Lorenzo
    Lorenzo
    Keymaster

    Hi Frank,

    Thanks I’ll contact via ticket if any issues.

    Regards,
    Lorenzo

  • in reply to: CN23 error message for international parcels #79413
    Lorenzo
    Lorenzo
    Keymaster

    Hi Frank,

    I tried again and not able to login, can you please update the ticket with the same credentials. Check if there’s any case mistake in the username or password. I’m sorry I cannot share the credentials here since its public so please reply in the ticket.

    Regards,
    Lorenzo

  • in reply to: CN23 error message for international parcels #79409
    Lorenzo
    Lorenzo
    Keymaster

    Hi Frank,

    Please share the admin login credentials in the ticket you raised, I tried to login and seem like you had changed the login credentials.

    Regards,
    Lorenzo

  • in reply to: Shipping costs and taxes #79107
    Lorenzo
    Lorenzo
    Keymaster

    Hi,
    We’ve had this query before and contacted the DHL team if its possible to exclude the tax from shipping when the rates are returned from their API, but they said its not possible to do that.

    Regards,
    Lorenzo

  • in reply to: Shipping costs and taxes #79103
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    DHL returns the rates including the shipping tax there’s no way we can remove the tax from shipping, instead what you can do is exclude the shipping tax in the woocommerce tax settings, go to the tax class(Standard/reduced) depending on which is being used and disable the checkbox for shipping as shown below screenshot.

    Regards,
    Lorenzo

  • in reply to: Comma after Street and house number #79013
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    Its not possible to download, but if you raise a ticket I could send you the plugin zip.

    Regards,
    Lorenzo

  • in reply to: WooCommerce Australia Post Shipping Plugin #78929
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    The plugin does not work with the multivendor plugins, it will take only the ship from address set in the plugin settings, we’ll make it compatible in future but not now.

    Regards,
    Lorenzo

Viewing 15 posts - 1 through 15 (of 557 total)