Hi Anindo,

Thanks so much for your reply! Here is the message I get when I try to submit a support ticket.

https://www.dropbox.com/s/eibxj2erdzs4jj1/xadapter-account-suspended.jpg?dl=0

I’m glad to resolve this.

Best,
Graham

Anindo,

Sorry to the ticket twice. Is this because I used the same email as before and my account is still suspended? Here are the replies.

Graham

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Reply 1 – December 11th

Hi Anindo,

I just got off the phone with FedEx and I think I have identified the issue, even if I haven’t solved it yet. Here is the error.

[I had a screen shot of the error]

What the FedEx people to set up a Web Services account. Did I miss something?

Thank you for jumping in so quickly. I really appreciate it.

Graham
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Reply 2 – December 13th

Hi Anindo,

Sorry doing wrong here?

Thanks,
Graham

Oops. I forgot to. Here it is.
————————————————————————————
________________________________________
FedEx Web Services Customer,

The final step in the FedEx Web Services certification process is the highly detailed ‘Label Evaluation’.

These labels will be evaluated for compliancy against FedEx regulato ensure no delivery service interruptions occur once your packages enter the FedEx operational network.

Label Evaluation Highlights – A Quick Glance
• Use the attached Label Cover Sheet.
• Send FedEx Express labels to: label@fedex.com.
• Send FedEx Ground labels to: groundlabel@fedex.com.
• Use your own shipper/recipient address information when creating sample labels for evaluation.
• Only create sample labels for the specific services that are applicable to your situation.
• COD shipments must also include the corresponding COD Return label.
• International Express shipments must also include the auxiliary/secondary Air Waybill (AWB) label.
• Multi-piece shipments (MPS) must include one label for each package in the shipment.
• FedEx Freight and FedEx SmartPost labels do not require evaluation.

The utmost care and preparation must be made on your part to ensure that these labels are generated according official FedEx label specifications, which is outlined and detailed within the FedEx Web Services Developer Guide – Creating a Label.

FedEx Express Labels
Qualified Labels: All label types may be submitted as a digital image, as specified in the steps below.

1. Complete the attached Label Cover Sheet.
2. Using the FedEx Test environment, generate one sample label for each to): COD, Dangerous Goods, Hold at Location, Signature Options, and Saturday Pickup or Delivery.
3. Scan all labels as a PDF at 600 DPI. In order do not use a higher resolution.
4. Email the PDF and Label Cover Sheet to: label@fedex.com.

FedEx Ground & Home Delivery Labels
Qualified Labels: All label types may be submitted as a digital image, as specified in the steps below.

1. Complete the attached Label Cover Sheet.
2. Using the FedEx Test environment, generate one sample label for each to): COD, HazMat, Hold at Location, Signature Options, and Appointment Delivery.
3. Scan all labels as a PDF at 600 DPI. In order do not use a higher resolution.
4. Email the PDF and Label Cover Sheet to: groundlabel@fedex.com.

What Happens Next
• The Bar Code Analysis Group(s) will provide results via email within three business days of receipt.
• If the labels are compliant with specifications, the customer can begin shipping.
• If the labels are non-compliant, the Bar Code Analysis Group’s email will list the issues with recommendations for resolving them. Consult your FedEx technical rep for a resolution and then re-submit your corrected labels along with the Label Cover Sheet.
• Email the appropriate Bar Code Analysis Group if you need assistance.
• Note: If the scanned labels are without visible defects (such as lines going through the barcode, spots in the ink, or physical damage), then they may pass inspection and approval will be granted. However, if there are defects, physical copies will be requested.

Physical Labels
Pay particular attention do not pass the label evaluation process.

Attached to populate for all fields on the cover sheet, will significantly delay your evaluation timeline.

Once received, the WIS Certification Team will provide evaluation results within three business days.

If you have any additional questions or encounter any technical difficulties/issues, please visit the FedEx Developer Resource Center and review our Business and Technical FAQs sections. You may also contact the FedEx Web Integration Solutions help desk via email: websupport@fedex.com or phone: 1-877-339-2774 (Voice Keyword: API).

Thank you for choosing FedEx as your shipping solution!

Included: 1 Attachment – WIS Label Cover Sheet

Hi Anindo,

OK, I see it now. I’ll work with the client done. Any luck figuring out why my account is suspended?

Graham