Unable to import rows with special characters - XAdapter

This topic has 3 replies, 2 voices, and was last updated 3 years, 8 months ago by Anonymous.

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- August 7, 2018 at 10:28 am #77489
  
  Anonymous
  Inactive
  
  Hi,
  
  I have trouble importing rows that contain special characters (eg í, ?, á etc) in the description or title. It always says “Failed to import”. Anyway that I can do it?
  
  Thanks!
- August 7, 2018 at 3:11 pm #77567
  
  Anonymous
  Inactive
  
  Hi,
  
  “Failed to import” error occurs when the CSV contains unidentified characters.CSV containing special characters can also be imported if it is saved as UTF-8 encoded. Ensure that the CSV is UTF-8 encoded to avoid this issue.
- August 20, 2018 at 9:40 pm #78264
  
  Anonymous
  Inactive
  
  Hi,
  
  I am using UTF-8 encoding for my csv file however, I still get the failed to import error.
  
  Tested when I remove the special character, it imports without any error.
- August 24, 2018 at 2:13 pm #78462
  
  Anonymous
  Inactive
  
  Hi,
  
  Please share us the CSV via the support link
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