Unable to import rows with special characters

XAdapter › Forums › Product Export Import Plugin For WooCommerce › Unable to import rows with special characters

This topic contains 3 replies, has 2 voices, and was last updated by Mark Mark 1 year, 10 months ago.

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  • August 7, 2018 at 10:28 am #77489
    ben
    ben
    Participant

    Hi,

    I have trouble importing rows that contain special characters (eg í, ř, á etc) in the description or title. It always says “Failed to import”. Anyway that I can do it?

    Thanks!

  • August 7, 2018 at 3:11 pm #77567
    Mark
    Mark
    Keymaster

    Hi,

    “Failed to import” error occurs when the CSV contains unidentified characters.CSV containing special characters can also be imported if it is saved as UTF-8 encoded. Ensure that the CSV is UTF-8 encoded to avoid this issue.

  • August 20, 2018 at 9:40 pm #78264
    ben
    ben
    Participant

    Hi,

    I am using UTF-8 encoding for my csv file however, I still get the failed to import error.

    Tested when I remove the special character, it imports without any error.

  • August 24, 2018 at 2:13 pm #78462
    Mark
    Mark
    Keymaster

    Hi,

    Please share us the CSV via the support link

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