Unable to import rows with special characters

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    • #77489
      Anonymous
      Inactive

      Hi,

      I have trouble importing rows that contain special characters (eg í, ?, á etc) in the description or title. It always says “Failed to import”. Anyway that I can do it?

      Thanks!

    • #77567
      Anonymous
      Inactive

      Hi,

      “Failed to import” error occurs when the CSV contains unidentified characters.CSV containing special characters can also be imported if it is saved as UTF-8 encoded. Ensure that the CSV is UTF-8 encoded to avoid this issue.

    • #78264
      Anonymous
      Inactive

      Hi,

      I am using UTF-8 encoding for my csv file however, I still get the failed to import error.

      Tested when I remove the special character, it imports without any error.

    • #78462
      Anonymous
      Inactive

      Hi,

      Please share us the CSV via the support link

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