Shipping Times not working

XAdapter Forums Estimated Delivery Date Plugin for WooCommerce Shipping Times not working

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This topic contains 12 replies, has 3 voices, and was last updated by Anindo Anindo 1 year, 1 month ago.

  • Author
    Posts
  • #73023
    dosa.gcordero
    dosa.gcordero
    Participant

    Hello, my shipping time option is not working.

    Shipping time

    The result:

    Result

    It should appear 26/05/2018

  • #73025
    Anindo
    Anindo
    Keymaster

    Hi,

    Unfortunately, the screenshots that you have provided are not reflecting here.

    Can you please provide the screenshots in some other format or attach as a link (hosted in imgbb.com)?

  • #73044
    dosa.gcordero
    dosa.gcordero
    Participant

    Sorry :
    Shipping Time:

    http://prntscr.com/jm330p

    Result:

    http://prntscr.com/jm33pm

  • #73046
    Anindo
    Anindo
    Keymaster

    Hi Dosa,

    We do not know your local time there.
    However, if the order was placed before the cut off time for thursday, ie. 16:00, then it is correctly showing as 25/05/2018. Else it will show as 26th.

    Can you please confirm this?

  • #75966
    Minwoo
    Minwoo
    Participant

    (Awaiting moderation)

  • #75993
    Anindo
    Anindo
    Keymaster

    Hi Minwoo,

    Could you please let us know whether you have configured the ‘cutoff time’ based on UTC time or WP Time zone?
    You can check this in WordPress–> Settings–> General–> Time Zone.

    If you set it based on UTC, then kindly configure the ‘cut-off time’ based on WP Time zone.
    This should solve your problem.

    Hope that helps!
    Regards,

  • #76001
    Minwoo
    Minwoo
    Participant

    Hi

    My WP Time Zone is UTC+7.

    The local time here (WP Time Zone) now is 21:30.
    The UTC now is 14:30.

    When I set cutoff time to 14:00, the delivery date is 13 JUL.
    When I set cutoff time to 15:00, the delivery date is 12 JUL.

    REGARDLESS of whether I configure UTC or WP Time Zone on the plugin’s setting page.

    I’m quite sure that your plugin is taking UTC time regardless of the plugin settings.
    I use quite a few time-related plugins.

    Could you please re-check?

    Thanks.

  • #76017
    Anindo
    Anindo
    Keymaster

    Hi Minwoo,

    No worries.
    Could you please share screenshot of your settings and Time zone?

    Or you can raise a ticket via this link and provide us admin access to your website.
    We will login and check.

    Regards,

  • #76039
    Minwoo
    Minwoo
    Participant

    Hello,

    Here is the screen capture.
    https://imgur.com/a/NFczUUm

    I have temporarily solved the problem by setting the Cutoff time to 04:00 instead of 11:00 because it’s 4AM UTC when it is 11AM here.

    As you can see from the capture, my WP Time Zone is set to UTC+7 and other plugins use UTC+7 but estimated delivery plugin seems to

    take UTC time ignoring the +7 at the moment.

    Thank you,

  • #76067
    Anindo
    Anindo
    Keymaster

    Hi Minwoo,

    Thanks for the screenshot, so what I see is your local time is 10:02am and your UTC time is 3:00am, where as the the cutoff time in plugin is 04:00am.
    Is the estimated delivery not returning the correct date on the cart/checkout?

    If yes, please do raise a ticket via support@xadapter.com, and share the admin access to your website.
    Our support agnets will login and check.
    Regards,

  • #76069
    Minwoo
    Minwoo
    Participant

    Hello Anindo,

    I think you aren’t understanding my current issue. Let me try to simplify this.

    Local Time (WP Time Zone) : 10:02 AM
    UTC Time : 03:02 AM
    So as you see my time zone is UTC+7

    Plugin Setting: WP Time Zone Cutoff at 04:00 AM
    Estimated Date change happens at 11:00 AM Local Time

    Plugin Settings: UTC Cutoff at 04:00 AM
    Estimated Date change happens at 11:00 AM Local Time

    I set to 04:00 AM as a temporary solution because if I set cutoff time to 11:00 AM, the plugin cutoffs at 18:00 PM.

    So I’m trying to tell you that the plugin ignores WP Time Zone and only follows UTC.

    Thank you

  • #76092
    Anindo
    Anindo
    Keymaster

    Hi Minwoo,

    Apologies for the problem.

    I was able replicate the issue with cut-off time and have escalated it to our dev team.
    Could you please raise a ticket via this link?
    So that we can provide you the fixed zip once done.

    Regards,

  • #76166
    Anindo
    Anindo
    Keymaster

    Hi Minwoo,

    We have fixed the issue in the updated version of the plugin.
    Kindly raise a ticket via support@xadapter.com, our support team will share the fixed the zip.

    Regards,

  • #76167
    Anindo
    Anindo
    Keymaster

    Hi Minwoo,

    We have fixed the issue in the updated version of the plugin.
    Kindly raise a ticket via support@xadapter.com, our support team will share the fixed the zip.

    Regards,

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