Hi,

Unfortunately, the screenshots that you have provided are not reflecting here.

Can you please provide the screenshots in some other format or attach as a link (hosted in imgbb.com)?

Hi Dosa,

We do not know your local time there.
However, if the order was placed before the cut off time for thursday, ie. 16:00, then it is correctly showing as 25/05/2018. Else it will show as 26th.

Can you please confirm this?

Hi Minwoo,

Could you please let us know whether you have configured the ‘cutoff time’ based on UTC time or WP Time zone?
You can check this in WordPress–> Settings–> General–> Time Zone.

If you set it based on UTC, then kindly configure the ‘cut-off time’ based on WP Time zone.
This should solve your problem.

Hope that helps!
Regards,

Hi

My WP Time Zone is UTC+7.

The local time here (WP Time Zone) now is 21:30.
The UTC now is 14:30.

When I set cuto 14:00, the delivery date is 13 JUL.
When I set cuto 15:00, the delivery date is 12 JUL.

REGARDLESS of whether I configure UTC or WP Time Zone on the plugin’s setting page.

I’m quite sure that your plugin is taking UTC time regardless of the plugin settings.
I use quite a few time-related plugins.

Could you please re-check?

Thanks.

Hi Minwoo,

No worries.
Could you please share screenshot of your settings and Time zone?

Or you can raise a ticket via this link and provide us admin access to your website.
We will login and check.

Regards,

Hello,

Here is the screen capture.
https://imgur.com/a/NFczUUm

I have temporarily solved the problem by setting the Cuto 04:00 instead of 11:00 because it’s 4AM UTC when it is 11AM here.

As you can see from the capture, my WP Time Zone is set to

take UTC time ignoring the +7 at the moment.

Thank you,

Hi Minwoo,

Thanks for the screenshot, so what I see is your local time is 10:02am and your UTC time is 3:00am, where as the the cutoff time in plugin is 04:00am.
Is the estimated delivery not returning the correct date on the cart/checkout?

If yes, please to your website.
Our support agnets will login and check.
Regards,

Hello Anindo,

I think you aren’t understanding my current issue. Let me try to simplify this.

Local Time (WP Time Zone) : 10:02 AM
UTC Time : 03:02 AM
So as you see my time zone is UTC+7

Plugin Setting: WP Time Zone Cutoff at 04:00 AM
Estimated Date change happens at 11:00 AM Local Time

Plugin Settings: UTC Cutoff at 04:00 AM
Estimated Date change happens at 11:00 AM Local Time

I set toffs at 18:00 PM.

So I’m trying to tell you that the plugin ignores WP Time Zone and only follows UTC.

Thank you

Hi Minwoo,

Apologies for the problem.

I was able replicate the issue with cut-off time and have escalated it to our dev team.
Could you please raise a ticket via this link?
So that we can provide you the fixed zip once done.

Regards,

Hi Minwoo,

We have fixed the issue in the updated version of the plugin.
Kindly raise a ticket via support@xadapter.com, our support team will share the fixed the zip.

Regards,

Hi Minwoo,

We have fixed the issue in the updated version of the plugin.
Kindly raise a ticket via support@xadapter.com, our support team will share the fixed the zip.

Regards,