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    • February 14, 2018 at 7:23 pm #64211
      Anonymous
      Inactive

      Hello, I have a shipping error 111. The password is too long. I have 30 instead of 20 characters. The password was sent to me by dhl. there is no shorter one.
      I work with DHL-Paket in Germany. My WordPress-Plugin is premium.

      the error message:
      DHL Express Erstellen Versandfehler:111 : Error in parsing request XML:Error: Datatype error: In element ‘Password’ : Value ‘xxx 30 digits xxx’ with length ’30’ exceeds maximum length facet of ’20’.. at line 8, column 56

      Why is there in the Error-Line “dhl-express”?

      The dhl-support gave me a 30-digit password and say it’s right, and there’s no other way.
      what should I do
      Thanks Alexis

    • February 14, 2018 at 7:24 pm #64213
      Anonymous
      Inactive

      Hi,

      If you’re using DHL paket you need to use the DHL paket module instead of DHL Express.

      Let me know which carrier you have account with.

      Regards,
      Lorenzo

      • February 14, 2018 at 7:53 pm #64223
        Anonymous
        Inactive

        My Carrier is DHL-Paket.

      • February 14, 2018 at 8:02 pm #64225
        Anonymous
        Inactive

        Hi,

        Then please make sure you use the DHL paket create shipment option instead of DHL express it should work.

        Regards,
        Lorenzo

      • February 14, 2018 at 8:17 pm #64229
        Anonymous
        Inactive

        yes, I did this. I also reinstalled the plugin, and only the dhl-package variant selected.

    • February 14, 2018 at 7:31 pm #64214
      Anonymous
      Inactive

      Hi Lorenzo, thank you for your fast support. I have set that up as well.

      dhl-paket

    • February 14, 2018 at 8:03 pm #64226
      Anonymous
      Inactive

      Hi,

      Now since you have set that up, you’ll need to the account number in DHL paket settings.

      Regards,
      Lorenzo

    • February 14, 2018 at 8:53 pm #64244
      Anonymous
      Inactive

      On the dhl-express page, my account data is automatically entered during the reinstallation. despite deinstallation. maybe I should clean up the browser cache before reinstalling.

      Do you have an idea how I reinstall the plugin clean?

      http://www.geschenke-mit-foto.de/wp-content/uploads/picts/dhl-express.JPG

    • February 15, 2018 at 12:04 am #64268
      Anonymous
      Inactive

      Hi Alexis,

      You can just leave the DHL express as it is if you need to use only the DHL paket module, you can simply disable the real time rates and the shipping labels,

      The DHL Express should affect the DHL paket module functionality.

      Reinstalling the plugin will not clear the data since its storage.

      Regards,
      Lorenzo

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