shiping rates doesn't show due to a cURL error

Tagged: cURL error, DHL WP ERROR, shipping rates

This topic has 15 replies, 3 voices, and was last updated 6 years, 5 months ago by Anonymous.

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- October 18, 2017 at 3:10 pm #55355
  
  Anonymous
  Inactive
  
  Good day.
  Im having some issues with calculating shipping rates on cart and checkout pages. It doesn’t shows rates corresponding to DHL, only the ones defined at woocommerce shipping zones tab. Also debug mode shows that it gets no response code due to an cURL error 28, it shows an advice saying the following: “DHL WP ERROR – cURL error 28: Connection timed out after 1001 milliseconds”. What can I do to solve such issues? Thanks.
- October 18, 2017 at 3:39 pm #55362
  
  Anonymous
  Inactive
  
  Hi info944,
  
  You need tory.
  
  Our plugins domestic or international shipping services. Using Shipping zone is overkill for a complete shipping solution like DHL. As you will end up configuring the same setting under multiple zones.
  
  But if the plugin is set up right it will show up as shipping method in the cart and checkout page fine.
- October 20, 2017 at 6:55 am #55486
  
  Anonymous
  Inactive
  
  Greetings.
  I already asked my hosting provider to apear. Is the any further configuration I can be missing? or could it be some conflict between woocommerce and the plugin configs?
- October 20, 2017 at 9:16 am #55489
  
  Anonymous
  Inactive
  
  Hi info944,
  
  If you’re using the DHL live credentials as provided by DHL, please use the API in live mode and in Rates and services enable the Account Rates.
  
  Make sure all your products have weight and dimensions.
  
  If you still face issues, please turn on the debug mode in the plugin settings and while calculating the shipping cost please copy the debug data and attach here so that I can check why you’re not getting rates,
- October 21, 2017 at 4:17 am #55556
  
  Anonymous
  Inactive
  
  Hello.
  I’m currently using the test mode with test credencials sent by DHL. I Have configured everything according to setup guide including products with corresponding height, lenght, width and weight properly set (DHL minimums). Request and response request data shows up correctly on debug mode:
  
  REQUEST:
  
  <?xml version=”1.0″ encoding=”UTF-8″?>
  <p:DCTRequest xmlns:p=”http://www.dhl.com” xmlns:p1=”http://www.dhl.com/datatypes” xmlns:p2=”http://www.dhl.com/DCTRequestdatatypes” xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xsi:schemaLocation=”http://www.dhl.com DCT-req.xsd “>
  <GetQuote>
  <Request>
  <ServiceHeader>
  <MessageTime>2017-10-20T22:23:21</MessageTime>
  <MessageReference>1234567890123456789012345678901</MessageReference>
  <SiteID>***</SiteID>
  <Password>***</Password>
  </ServiceHeader>
  </Request>
  <From>
  <CountryCode>MX</CountryCode>
  <Postalcode>76050</Postalcode><City>Queretaro</City>
  </From>
  <BkgDetails>
  <PaymentCountryCode>MX</PaymentCountryCode>
  <Date>2017-10-20</Date>
  <ReadyTime>PT10H21M</ReadyTime>
  <DimensionUnit>CM</DimensionUnit>
  <WeightUnit>KG</WeightUnit>
  <Pieces>
  <Piece><PieceID>1</PieceID><PackageTypeCode>BOX</PackageTypeCode><Height>32</Height><Depth>48</Depth><Width>33</Width><Weight>2</Weight></Piece>
  </Pieces>
  <PaymentAccountNumber>980135976</PaymentAccountNumber>
  <IsDutiable>N</IsDutiable>
  <NetworkTypeCode>AL</NetworkTypeCode>
  
  </BkgDetails>
  <To>
  <CountryCode>MX</CountryCode>
  <Postalcode>76000</Postalcode>
  </To>
  
  </GetQuote>
  </p:DCTRequest>
  
  RESPONSE:
  
  <?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’http://www.dhl.com’ xmlns:xsi=’http://www.w3.org/2001/XMLSchema-instance’ xsi:schemaLocation= ‘http://www.dhl.com DCT-Response.xsd’><GetQuoteResponse><Response><ServiceHeader><MessageTime>2017-10-21T00:23:24.804+01:00</MessageTime><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>DHLMexico</SiteID></ServiceHeader></Response><BkgDetails><OriginServiceArea><FacilityCode>QRO</FacilityCode><ServiceAreaCode>QRO</ServiceAreaCode></OriginServiceArea><DestinationServiceArea><FacilityCode>QRO</FacilityCode><ServiceAreaCode>QRO</ServiceAreaCode></DestinationServiceArea><QtdShp><GlobalProductCode>O</GlobalProductCode><LocalProductCode>5</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 10:30</ProductShortName><LocalProductName>EXPRESS DOMESTIC 10:30</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2017-10-20</PickupDate><PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>3</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-10-23</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>10.140</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>5</PickupDayOfWeekNum><DestinationDayOfWeekNum>1</DestinationDayOfWeekNum><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp></BkgDetails><Srvs><Srv><GlobalProductCode>O</GlobalProductCode><MrkSrv><LocalProductCode>5</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 10:30</ProductShortName><LocalProductName>EXPRESS DOMESTIC 10:30</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv><MrkSrv><LocalServiceType>YJ</LocalServiceType><GlobalServiceName>10:30 PREMIUM</GlobalServiceName><LocalServiceTypeName>10:30 PREMIUM</LocalServiceTypeName><ChargeCodeType>SCH</ChargeCodeType><MrkSrvInd>Y</MrkSrvInd></MrkSrv></Srv><Srv><GlobalProductCode>C</GlobalProductCode><MrkSrv><LocalProductCode>C</LocalProductCode><ProductShortName>MEDICAL EXPRESS</ProductShortName><LocalProductName>MEDICAL EXPRESS</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>1</GlobalProductCode><MrkSrv><LocalProductCode>9</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 12:00</ProductShortName><LocalProductName>EXPRESS DOMESTIC 12:00</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>G</GlobalProductCode><MrkSrv><LocalProductCode>6</LocalProductCode><ProductShortName>ECONOMY SELECT DOMESTIC</ProductShortName><LocalProductName>ECONOMY SELECT DOMESTIC</LocalProductName><NetworkTypeCode>DD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>N</GlobalProductCode><MrkSrv><LocalProductCode>N</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>7</GlobalProductCode><MrkSrv><LocalProductCode>7</LocalProductCode><ProductShortName>DOMESTIC EXPRESS EASY PREPAID</ProductShortName><LocalProductName>DOMESTIC EXPRESS EASY PREPAID</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>5</GlobalProductCode><MrkSrv><LocalProductCode>W</LocalProductCode><ProductShortName>SAMEDAY SPRINTLINE</ProductShortName><LocalProductName>SAMEDAY SPRINTLINE</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>G</GlobalProductCode><MrkSrv><LocalProductCode>U</LocalProductCode><ProductShortName>DOMESTICO ENVIO SALIDA</ProductShortName><LocalProductName>DOMESTICO ENVIO SALIDA</LocalProductName><NetworkTypeCode>DD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>G</GlobalProductCode><MrkSrv><LocalProductCode>G</LocalProductCode><ProductShortName>ECONOMY SELECT DOMESTIC</ProductShortName><LocalProductName>ECONOMY SELECT DOMESTIC</LocalProductName><NetworkTypeCode>DD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv></Srvs></GetQuoteResponse></res:DCTResponse>
  
  But still getting the:
  “There are no shipping methods available. Please double check your address, or contact us if you need any help.”
  message on cart and checkout pages.
- October 23, 2017 at 4:34 pm #55615
  
  Anonymous
  Inactive
  
  Hi info944
  
  Please make sure you have disabled the Account rates in the plugin settings->Rates and services, DHL test credentials to request DHL for one.
  
  DHL might need do that.
  
  When I checked the debug data the API itself is not returning any rates.
  
  Regards,
  Lorenzo
- November 8, 2017 at 12:34 am #56924
  
  Anonymous
  Inactive
  
  Greetings.
  
  I have already obtained and configures the live credentials from DHL. Also checked and increases cURL timeout values, but now debug mode doesn’t show a response codes due the following error:
  cURL error 7: Failed to xmlpi-ea.dhl.com port 443: Connection timed out
  
  Also shipping options are not showing at cart or neighter checkout page. Account rates are already enabled.
- November 8, 2017 at 4:54 pm #56976
  
  Anonymous
  Inactive
  
  Hi info944,
  
  Please raise a ticket in support here so that I can check the issue.
  
  Please provide the admin credentials to your site so that I can test this as well.
  
  Regards,
  Lorenzo
  Team Xadapter
- November 8, 2017 at 7:32 pm #57021
  
  Anonymous
  Inactive
  
  The DHL API is down/overloaded.., that’s why it times out.
- November 8, 2017 at 7:34 pm #57023
  
  Anonymous
  Inactive
  
  Hi Daniel,
  
  Yes we received a report regarding this.
  
  We’ll give you an update once the issue is resolved.
  
  Regards,
  Lorenzo
  Team xadapter
- November 9, 2017 at 8:25 pm #57182
  
  Anonymous
  Inactive
  
  Greetings I had raised a ticket on the link provided and sent the admin credentials for my site as requested.
- November 9, 2017 at 9:13 pm #57187
  
  Anonymous
  Inactive
  
  Hi,
  
  I got reports that DHL connection issue is fixed now, can you please check on your site now?
  
  Regards,
  Lorenzo
  Team Xadapter
- November 9, 2017 at 9:16 pm #57188
  
  Anonymous
  Inactive
  
  Update:
  
  I contacted with the hosting provider about the cURL error, they updated the firewall settings and the error no longer shows up, also shipping rates and services now shows up correctly. Only a little slow while calculating amounts.
  
  One more doesn’t shows at all.
- November 9, 2017 at 9:28 pm #57190
  
  Anonymous
  Inactive
  
  Hi,
  
  I tested on your site but I’m still getting the curl error now.
  
  Regards,
  Lorenzo
  Team Xadapter
- November 10, 2017 at 10:47 pm #57384
  
  Anonymous
  Inactive
  
  Greetings.
  Looks like it was a server configuration issue, my hosting provider already checked it out and its already solved. (cURL error doesn’t show anymore).
- November 13, 2017 at 4:44 pm #57560
  
  Anonymous
  Inactive
  
  HI info944,
  
  Good to know the issue is resolved, Let us know if you’re still facing any issues.
  
  regards,
  Lorenzo
  Team Xadapter
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