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    • #73991
      Anonymous
      Inactive

      I just installed pro version and real time status not working for USPS. It shows up on the view order page, but has the same text as the basic version:

      “Unable to update real time status at this point of time. Please follow the link on shipment id to check status.”

      Also not working for UPS as well.

    • #74012
      Anonymous
      Inactive

      Hi Matthew,

      Please make sure all products have weight and dimension in them, and see if you have enabled the required services.

      Let me know if you still face issues.

      Regards,
      Lorenzo

    • #74541
      Anonymous
      Inactive

      Hi Lorenzo,
      I think you missed the point or thought I was talking about another plugin, although to check status.”

      But to get live UPS rates (which requires product weights) and it works beautifully.

    • #74607
      Anonymous
      Inactive

      Hi Matthew,

      Our plugin to check the status of the package.

      Regards,
      Lorenzo

    • #74646
      Anonymous
      Inactive

      This is from your description tab at https://www.pluginhive.com/product/woocommerce-shipment-tracking-pro/

      “Real-time status updates for selected shipping companies using APIs.”

      Only did I find out later that “selected” did not mean that I can pick and choose (select) which carriers that I wanted to display live, but only USPS and Canadian Post were available at this time.

      And if you look here: https://www.xadapter.com/setting-woocommerce-shipment-tracking-pro-plugin/
      you will find a section called: Turning Off API status
      and a little farther down you will find: Note: API tracking status will be shown only for USPS and Canada Post carriers.

      Only, I want it on and working, that’s the whole reason I paid for this plugin.

    • #74649
      Anonymous
      Inactive

      Hi Matthew,

      We apologise for our previous answer.
      Our team is checking your requirement and we will get back to you at the earliest.

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