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I just installed pro version and real time status not working for USPS. It shows up on the view order page, but has the same text as the basic version:
“Unable to update real time status at this point of time. Please follow the link on shipment id to check status.”
Also not working for UPS as well.
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Hi Matthew,
Please make sure all products have weight and dimension in them, and see if you have enabled the required services.
Let me know if you still face issues.
Regards,
Lorenzo -
Hi Lorenzo,
I think you missed the point or thought I was talking about another plugin, although to check status.”But to get live UPS rates (which requires product weights) and it works beautifully.
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Hi Matthew,
Our plugin to check the status of the package.
Regards,
Lorenzo -
This is from your description tab at https://www.pluginhive.com/product/woocommerce-shipment-tracking-pro/
“Real-time status updates for selected shipping companies using APIs.”
Only did I find out later that “selected” did not mean that I can pick and choose (select) which carriers that I wanted to display live, but only USPS and Canadian Post were available at this time.
And if you look here: https://www.xadapter.com/setting-woocommerce-shipment-tracking-pro-plugin/
you will find a section called: Turning Off API status
and a little farther down you will find: Note: API tracking status will be shown only for USPS and Canada Post carriers.Only, I want it on and working, that’s the whole reason I paid for this plugin.
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Hi Matthew,
We apologise for our previous answer.
Our team is checking your requirement and we will get back to you at the earliest.
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