Real time status not working for USPS.

XAdapter Forums Shipment Tracking Pro for WooCommerce Real time status not working for USPS.

This topic contains 5 replies, has 3 voices, and was last updated by Anindo Anindo 1 year, 2 months ago.

  • Author
    Posts
  • #73991
    Matthew
    Matthew
    Participant

    I just installed pro version and real time status not working for USPS. It shows up on the view order page, but has the same text as the basic version:

    “Unable to update real time status at this point of time. Please follow the link on shipment id to check status.”

    Also not working for UPS as well.

  • #74012
    Lorenzo
    Lorenzo
    Keymaster

    Hi Matthew,

    Please make sure all products have weight and dimension in them, and see if you have enabled the required services.

    Let me know if you still face issues.

    Regards,
    Lorenzo

  • #74541
    Matthew
    Matthew
    Participant

    Hi Lorenzo,
    I think you missed the point or thought I was talking about another plugin, although to be fair, I wasn’t all that clear about my problem. After pasting a live USPS tracking number in the admin order screen, the customer view order screen will show the tracking number link to the USPS website and this of course works, just like the free version, and like my custom tracking number code I was pasting in order notes for customers before even trying the free version. Why I paid for this plugin was for the live tracking updates that are suppose to show up on the customer view order screen towards the bottom. All it shows is the tracking number link (that takes the customer away from my site, but does work on USPS to show updates), however, the part that I wanted and paid for, the live tracking info on my site only shows the above mentioned error: “Unable to update real time status at this point of time. Please follow the link on shipment id to check status.”

    But to answer you question, yes, all products have a weight and size. I use your other plugin to get live UPS rates (which requires product weights) and it works beautifully.

  • #74607
    Lorenzo
    Lorenzo
    Keymaster

    Hi Matthew,

    Our plugin does not provide live tracking information, the customer will have to click on the tracking link to check the status of the package.

    Regards,
    Lorenzo

  • #74646
    Matthew
    Matthew
    Participant

    This is from your description tab at https://www.pluginhive.com/product/woocommerce-shipment-tracking-pro/

    “Real-time status updates for selected shipping companies using APIs.”

    Only did I find out later that “selected” did not mean that I can pick and choose (select) which carriers that I wanted to display live, but only USPS and Canadian Post were available at this time.

    And if you look here: https://www.xadapter.com/setting-woocommerce-shipment-tracking-pro-plugin/
    you will find a section called: Turning Off API status
    and a little farther down you will find: Note: API tracking status will be shown only for USPS and Canada Post carriers.

    Only, I want it on and working, that’s the whole reason I paid for this plugin.

  • #74649
    Anindo
    Anindo
    Keymaster

    Hi Matthew,

    We apologise for our previous answer.
    Our team is checking your requirement and we will get back to you at the earliest.

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