This topic contains 1 reply, has 2 voices, and was last updated by Nea Nea 2 years, 9 months ago.

  • Author
    Posts
  • #34863
    jackc0119
    jackc0119
    Participant

    Hello,

    I have registered for Stamps.com and entered my user name and password in the store configuration shipping setting but the rates are not showing.
    Please advise.

  • #37108
    Nea
    Nea
    Participant

    Hi,

    We apologize for the late reply.

    Usually , this error comes when the product is missing weight or dimensions or Stamps.com credentials are not entered correctly in plugin settings

    We request you to enable the debug option in the plugin settings and then provide us the following information by raising ticket at support@xadapter.cóm

    *Debug request and response in a text file

    Also, share the screenshot of plugin settings page

    Regards,
    Nea

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