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    • January 11, 2017 at 8:35 pm #34863
      Anonymous
      Inactive

      Hello,

      I have registered for Stamps.com and entered my user name and password in the store configuration shipping setting but the rates are not showing.
      Please advise.

    • February 10, 2017 at 6:39 pm #37108
      Anonymous
      Inactive

      Hi,

      We apologize for the late reply.

      Usually , this error comes when the product is missing weight or dimensions or Stamps.com credentials are not entered correctly in plugin settings

      We request you to enable the debug option in the plugin settings and then provide us the following information by raising ticket at support@xadapter.cóm

      *Debug request and response in a text file

      Also, share the screenshot of plugin settings page

      Regards,
      Nea

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