This topic contains 3 replies, has 2 voices, and was last updated by Anindo Anindo 1 year ago.

  • Author
    Posts
  • #79301
    courtney
    courtney
    Participant

    I am signed up with Canada Posts saving for small business program and I have linked my canada post account to this shipping plugin. However my savings for small business discount is not being applied to the orders that are being processed through the plugin.

  • #79303
    Anindo
    Anindo
    Keymaster

    Hi Courtney,

    Thanks for raising the query.
    Ideally, if you have an enabled discount, then you should definitely get the discounted rates.

    Make sure that the ‘Quote Type’ is set to ‘Commercial’ and ‘Rate Cost’ is set to ‘Due’.
    This should resolve the problem. If you still face any issue, just approach our support team. They will certainly help.

  • #79312
    courtney
    courtney
    Participant

    Hi. Thanks for getting back to me. Both the quote type and rate settings are set to commercial and due.

  • #79313
    Anindo
    Anindo
    Keymaster

    Hi Courtney,

    In that case, can you please raise a ticket to support@pluginhive.com
    In the ticket, kindly provide
    – screenshot of the rates from Canada post website that you are expecting
    – the debug request and response info for us to check.
    – Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.

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