Hi,

If the address has no street number they should enter the appartment number atleast, the DHL paket API makes it compulsory that the address line 2 is not blank, we have a code in the plugin if the address entered is 123 Streetname then the 123 will be filled in the address line 2 if its left blank.

We’ll look into a better solution in our later releases.

Please make the address line 2 mandato enter the street number or house number.

Regards,
Lorenzo

Hi Lorenzo,

i was wondering, why DHL defined the 2nd adress-line as required because it definitely makes no sense. But yes, if we take a look at https://api.dhlglobalmail.com/docs/v1/label.html the 2nd Line is needed.

But in V2 https://api.dhlglobalmail.com/docs/v2/label.html the 2nd line is not required. Which Version xadapter use?

Thanks

Hi Sabine,

Currently the V1 is in use, we weren’t aware of the V2, I’ll inform our developer so that we can tory.

So I guess the solution would be to use the V2 API url.

I’ll let you know.

Regards,
Lorenzo

Lorenzo, you really take care of the support threads – but doing with the second address line.
It to ignore the real problem.

We WILL NOT Make a second address line mandatory and destroy our conversion rate because you can´t handle the situation..

Regards
Chris

Hi Christian,

The second address line is made mandato fill the address line 2 manually for all orders.

Solution: we released a new version of the plugin that has this fix:
If address line 2 is blank, pass a value comma “,” in the address line 2 field so that DHL will not return an error message. And the address line 1 is intact and in correct format so this should work fine. Let me know if you have any queries or any other suggestions.

Regards,
Lorenzo

Hey Lorenzo,

thank you for taking care and trying to find a solution! Adding a comma is a workaround – and it solves the biggest problem (label creation bug). But it looks odd on the labels and we are a professional company sending a lot of parcels full of unneccessary commas 😉 Maybe &nbsp is a better workaround?

Hi Christian,

We tried that but since   with the semi-colon comes upto 6 characters and that address line 2 accepts only 5 characters we couldn’t make it work. And if we remove the semicolon then it prints &nbsp in the label.

Regards,
Lorenzo

Hi Frank,

We had released a new version of the plugin that tory, please update the plugin and check.

Regards,
Lorenzo