This topic contains 11 replies, has 2 voices, and was last updated by Anindo Anindo 1 year, 7 months ago.

  • Author
    Posts
  • #62434
    contact122
    contact122
    Participant

    Hi there,

    I updated the plugin and now I get this error:Notice: Undefined index: cost in /home/oldtown0/public_html/wp-content/plugins/weight-country-woocommerce-shipping/core/woocommerce-shipping-pro-core.php on line 403

    Secondly all of a sudden, the shipping options no longer displays and it always shows the most expensive.

    When I updated I lost all my shipping settings. I put them all in again but now I have the above issues.

    Thanks
    Sheree

  • #62440
    Anindo
    Anindo
    Keymaster

    Hi,

    We have escalated this to our dev team.
    They will get back to you on this.

  • #62441
    contact122
    contact122
    Participant

    Hey there,

    Thanks for the speedy response!

    Much appreciated

    Sheree

  • #62443
    Anindo
    Anindo
    Keymaster

    Hi Sheree,

    No problem.
    Our team will get back to you as soon as possible on this.

  • #62499
    contact122
    contact122
    Participant

    Had another look today – it’s worse than I thought.

    This is what happens when adding a product (see image link below)

    The site is on hold until resolved

    https://www.dropbox.com/s/e4zkf8o3hs0ygtd/Screen%20Shot%202018-01-28%20at%2023.17.32.png?dl=0

    Any idea on how long this may take to resolve?

    Thanks again

    Sheree Walker

  • #62544
    Anindo
    Anindo
    Keymaster

    Hi Sheree,

    We have fixed the code error in the latest version(2.0.3) of the plugin. Can you please download and install it and then confirm to us?

    Also, regarding the last screenshot that you sent us, this is coming because you have enabled debug mode in the plugin setting page. Just disable it and then you will not face this problem again.

    Would it be possible for you to raise this issue in our wordpress support forum as many other customer would benefit from this. Here is the link of the forum- https://wordpress.org/support/plugin/multi-carrier-shipping-for-woocommerce

  • #62548
    contact122
    contact122
    Participant

    Hi there,

    Thank you for your email.

    Yes I can also raise it here.

    Unfortunately though, I checked and I have the latest version installed yet the problem still persists.

    I still only have one shipping option available, which is the most expensive.

    Thanks again

    Sheree

  • #62550
    Anindo
    Anindo
    Keymaster

    Hi Sheree,

    Are you still getting the code error?
    Is the issue of rules not appearing the only issue for you now?

  • #62560
    contact122
    contact122
    Participant

    Hi there,

    I can’t see the error anymore but I still have no shipping options.

    Would it help to give you my WP login?

    Thanks again

    Sheree

  • #62608
    Anindo
    Anindo
    Keymaster

    Hi Sheree,

    Thanks for that info. Regarding the rules, yes, would it be possible for you to provide us admin access via the ticket?

    Our guys will check it out and help you.

    NOTE : We hope you have not saved the settings after update. If that is not done, we can pull the rules. However, if you have saved the rules, then it would be difficult to retain them.

  • #62651
    contact122
    contact122
    Participant

    Hi there,

    I emailed you the login details – I can post them here but is this a private ticket?

    Thanks
    Sheree

  • #62757
    Anindo
    Anindo
    Keymaster

    Hi Sheree,

    Thanks for that.
    We have got hold of the login details in the ticket. Our team is checking this. We will get back to you.

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