Nothing happens when I click on "Generate Package"

This topic has 8 replies, 2 voices, and was last updated 6 years, 5 months ago by Anonymous.

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- November 13, 2017 at 1:48 pm #57449
  
  Anonymous
  Inactive
  
  Hi Anindo,
  
  I have installed the FedEx plugin and then followed the instructions on this page to the letter.
  
  When I press the “Generate Packages” or “Create Shipment” nothing happens, the page just reload while nothing else changes.
- November 13, 2017 at 3:49 pm #57530
  
  Anonymous
  Inactive
  
  Hi Bandar,
  No worries.
  
  Can you please do the following :
  – kindly enable debug option in plugin settings and then create shipment.
  You will get a request and response information. Copy this info in a text file and send it to us.
  
  We will surely help you out.
  If you are not able to figure this out, kindly provide us admin access via ticket
- November 13, 2017 at 5:11 pm #57570
  
  Anonymous
  Inactive
  
  Array
  (
  [WebAuthenticationDetail] => Array
  (
  [UserCredential] => Array
  (
  [Key] => sk2KJkVW04riruK6
  [Password] =>
  )
  
  )
  
  [ClientDetail] => Array
  (
  [AccountNumber] => 510088000
  [MeterNumber] => 118972657
  )
  
  [TransactionDetail] => Array
  (
  [CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
  )
  
  [Version] => Array
  (
  [ServiceId] => ship
  [Major] => 21
  [Intermediate] => 0
  [Minor] => 0
  )
  
  [RequestedShipment] => Array
  (
  [PreferredCurrency] => SAR
  [DropoffType] => REGULAR_PICKUP
  [ServiceType] => FEDEX_EXPRESS_SAVER
  [ShipTimestamp] => 2017-11-13T14:41:39+00:00
  [PackagingType] => YOUR_PACKAGING
  [Shipper] => Array
  (
  [Contact] => Array
  (
  [PersonName] =>
  [CompanyName] => BndrGene Medical Center
  [PhoneNumber] =>
  )
  
  [Address] => Array
  (
  [StreetLines] => Array
  (
  [0] => 4228 PRINCE MUQRIN BIN ABDULAZIZ RD
  [1] => AL MABUTH
  )
  
  [City] => AL MADINAH
  [StateOrProvinceCode] =>
  [PostalCode] => 42362-7808
  [CountryCode] => SA
  [Residential] =>
  )
  
  )
  
  [ShippingChargesPayment] => Array
  (
  [PaymentType] => SENDER
  [Payor] => Array
  (
  [ResponsibleParty] => Array
  (
  [AccountNumber] => 510088000
  [Contact] => Array
  (
  [PersonName] =>
  [CompanyName] => BndrGene Medical Center
  [PhoneNumber] =>
  )
  
  [Address] => Array
  (
  [StreetLines] => Array
  (
  [0] => 4228 PRINCE MUQRIN BIN ABDULAZIZ RD
  [1] => AL MABUTH
  )
  
  [City] => AL MADINAH
  [StateOrProvinceCode] =>
  [PostalCode] => 42362-7808
  [CountryCode] => SA
  )
  
  )
  
  )
  
  )
  
  [RateRequestTypes] => LIST
  [Recipient] => Array
  (
  [Contact] => Array
  (
  [PersonName] => ???? ??????
  [CompanyName] =>
  [PhoneNumber] => +966582233111
  )
  
  [Address] => Array
  (
  [StreetLines] => Array
  (
  [0] => ????? ????
  [1] =>
  )
  
  [Residential] =>
  [PostalCode] => 12345
  [City] => ???????
  [StateOrProvinceCode] =>
  [CountryCode] => SA
  )
  
  )
  
  [LabelSpecification] => Array
  (
  [LabelFormatType] => COMMON2D
  [ImageType] => PDF
  [LabelStockType] => PAPER_4X6
  )
  
  [TotalWeight] => Array
  (
  [Value] => 1
  [Units] => KG
  )
  
  [RequestedPackageLineItems] => Array
  (
  [0] => Array
  (
  [SequenceNumber] => 1
  [GroupNumber] => 1
  [GroupPackageCount] => 1
  [Weight] => Array
  (
  [Value] => 1
  [Units] => KG
  )
  
  [SpecialServicesRequested] => Array
  (
  [SpecialServiceTypes] => Array
  (
  [0] => SIGNATURE_OPTION
  )
  
  [SignatureOptionDetail] => Array
  (
  [OptionType] => NO_SIGNATURE_REQUIRED
  )
  
  )
  
  [CustomerReferences] => Array
  (
  [0] => Array
  (
  [CustomerReferenceType] => CUSTOMER_REFERENCE
  [Value] => 882
  )
  
  )
  
  )
  
  )
  
  [PackageCount] => 1
  [CustomsClearanceDetail] => Array
  (
  [DutiesPayment] => Array
  (
  [PaymentType] => SENDER
  [Payor] => Array
  (
  [ResponsibleParty] => Array
  (
  [AccountNumber] => 510088000
  [CountryCode] => SA
  )
  
  )
  
  )
  
  [CustomsValue] => Array
  (
  [Amount] => 940
  [Currency] => SAR
  )
  
  [Commodities] => Array
  (
  [0] => Array
  (
  [Name] => %d8%aa%d8%ad%d9%84%d9%8a%d9%84-%d9%86%d8%b3%d8%a8%d8%a9-%d8%a7%d9%84%d8%a5%d8%b5%d8%a7%d8%a8%d8%a9-%d8%a8%d8%a7%d9%84%d8%a3%d9%85%d8%b1%d8%a7%d8%b6-%d8%a7%d9%84%d9%88%d8%b1%d8%a7%d8%ab%d9%8a%d8%a9
  [NumberOfPieces] => 1
  [Description] => %d8%aa%d8%ad%d9%84%d9%8a%d9%84-%d9%86%d8%b3%d8%a8%d8%a9-%d8%a7%d9%84%d8%a5%d8%b5%d8%a7%d8%a8%d8%a9-%d8%a8%d8%a7%d9%84%d8%a3%d9%85%d8%b1%d8%a7%d8%b6-%d8%a7%d9%84%d9%88%d8%b1%d8%a7%d8%ab%d9%8a%d8%a9
  [CountryOfManufacture] => SA
  [Weight] => Array
  (
  [Units] => KG
  [Value] => 1
  )
  
  [Quantity] => 1
  [UnitPrice] => Array
  (
  [Amount] => 940
  [Currency] => SAR
  )
  
  [CustomsValue] => Array
  (
  [Amount] => 940
  [Currency] => SAR
  )
  
  [QuantityUnits] => EA
  )
  
  )
  
  [CommercialInvoice] => Array
  (
  [Purpose] => SOLD
  )
  
  )
  
  )
  
  )
  FedEx RESPONSE: Reveal
  stdClass Object
  (
  [HighestSeverity] => ERROR
  [Notifications] => Array
  (
  [0] => stdClass Object
  (
  [Severity] => ERROR
  [Source] => ship
  [Code] => 6541
  [Message] => RequestedShipment Shipper contact – phoneNumber is required
  [LocalizedMessage] => RequestedShipment Shipper contact – phoneNumber is required
  )
  
  [1] => stdClass Object
  (
  [Severity] => NOTE
  [Source] => ship
  [Code] => 1003
  [Message] => Information may have been defaulted to process this request.
  [LocalizedMessage] => Information may have been defaulted to process this request.
  )
  
  )
  
  [TransactionDetail] => stdClass Object
  (
  [CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
  )
  
  [Version] => stdClass Object
  (
  [ServiceId] => ship
  [Major] => 21
  [Intermediate] => 0
  [Minor] => 0
  )
  
  )
- November 13, 2017 at 5:38 pm #57584
  
  Anonymous
  Inactive
  
  Hi Bandar,
  
  Thanks a lot!
  
  You are getting this error :[Message] => RequestedShipment Shipper contact – phoneNumber is required
  This message comes when have not put in the phone number in the settings page. Can you please put it and then the error will not come.
  
  Let us know if you have any query.
- November 13, 2017 at 6:27 pm #57607
  
  Anonymous
  Inactive
  
  stdClass Object
  (
  [HighestSeverity] => ERROR
  [Notifications] => Array
  (
  [0] => stdClass Object
  (
  [Severity] => ERROR
  [Source] => ship
  [Code] => 2015
  [Message] => Intra-country (domestic) service not supported for that origin/destination country
  [LocalizedMessage] => Intra-country (domestic) service not supported for that origin/destination country
  )
  
  [1] => stdClass Object
  (
  [Severity] => NOTE
  [Source] => ship
  [Code] => 1003
  [Message] => Information may have been defaulted to process this request.
  [LocalizedMessage] => Information may have been defaulted to process this request.
  )
  
  )
  
  [TransactionDetail] => stdClass Object
  (
  [CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
  )
  
  [Version] => stdClass Object
  (
  [ServiceId] => ship
  [Major] => 21
  [Intermediate] => 0
  [Minor] => 0
  )
  
  )
- November 13, 2017 at 6:28 pm #57608
  
  Anonymous
  Inactive
  
  [Message] => Intra-country (domestic) service not supported for that origin/destination country
  
  Does this mean I can’t use this plugin in Saudi Arabia?
- November 13, 2017 at 6:42 pm #57619
  
  Anonymous
  Inactive
  
  Hi Bangar,
  
  I can see that the destination city is provided a value in Arabic – “[City] => ???????”
  Can you please change it and provide the value in english so that the API can understand this and fetch the rates?
  
  Also, if the rates still tor – https://www.fedex.com/ratefinder/standalone?method=originCountryChange
  If you cannot see any service, that means there are no services available in your locality.
  
  Regards,
  Anindo
- November 13, 2017 at 7:44 pm #57635
  
  Anonymous
  Inactive
  
  Unfortunately, it is the same error message from FedEx transit time calculator.
  
  I to be updated in FedEx’s web services.
- November 13, 2017 at 8:46 pm #57640
  
  Anonymous
  Inactive
  
  Hi Bandar,
  
  Until FedEx updates its services in their API, I am afraid, we cannot do much on this.
  Do let us know if you have any query.
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