Not working for the UK

This topic contains 3 replies, has 2 voices, and was last updated by Anindo Anindo 1 year, 11 months ago.

  • Author
    Posts
  • #53969
    virginiahuling
    virginiahuling
    Participant

    Hi, I’ve set up the plugin (nice software btw) and think I have it working correctly, except for orders from the UK. Strange, I know. I’m in the US and have my two carriers (UPS and USPS) set up as well as rules for weights and in country vs out of country set up. When I test orders from the US, Peru, and Canada – trying to be random, the prices adjust (although they are a bit off, but that is another topic). However, whenever I enter any address from the UK, from London or Norfolk, it just defaults to the $50 amount I set as fallback.

    What am I missing?

    From the logs, it doesn’t look like it is picking up the street address?

    [Recipient_PersonName] => Recipient Name
    [Recipient_CompanyName] =>
    [Recipient_PhoneNumber] =>
    [Recipient_Address_StreetLines] =>
    [Recipient_Address_City] =>
    [Recipient_Address_StateOrProvinceCode] => Poplar
    [Recipient_Address_PostalCode] => E14 8AA
    [Recipient_Address_CountryCode] => GB
    [Recipient_Address_CountryName] => United Kingdom (UK)
    [Recipient_Address_Residential] => true

    Please help!

  • #53992
    Anindo
    Anindo
    Keymaster

    Hi virginiahuling,

    Can you enable the debug option in plugin settings page and then provide us the logs in a text file here?
    Or else, you can raise a ticket and send us the logs.

    We will see the error and get back to you with a resolution.
    Let us know if you have any query.

  • #54238
    virginiahuling
    virginiahuling
    Participant

    I’ve redacted all sensitive information with REMOVED.

    RequestArray
    (
    [Common_Params] => Array
    (
    [environment] => live
    [emailid] => billing@catapultyourbrand.com
    [key] => REMOVED
    [host] => http://www.compositeeffects.com 23
    [os] => Linux php-v357.wc1.phx1.stabletransit.com 3.16.0-4-amd64 #1 SMP Debian 3.16.43-2 (2017-04-30) x86_64
    [currency] => USD
    [Shipper_PersonName] =>
    [Shipper_CompanyName] =>
    [Shipper_PhoneNumber] => 225-756-7875
    [Shipper_Address_StreetLines] => 6786 Pecue Ln. Ste I
    [Shipper_Address_City] => Baton Rouge
    [Shipper_Address_StateOrProvinceCode] => LA
    [Shipper_Address_PostalCode] => 70817
    [Shipper_Address_CountryCode] => US
    [Recipient_PersonName] => Recipient Name
    [Recipient_CompanyName] =>
    [Recipient_PhoneNumber] =>
    [Recipient_Address_StreetLines] =>
    [Recipient_Address_City] =>
    [Recipient_Address_StateOrProvinceCode] => South Croydon
    [Recipient_Address_PostalCode] => CR2 0AA
    [Recipient_Address_CountryCode] => GB
    [Recipient_Address_CountryName] => United Kingdom (UK)
    [Recipient_Address_Residential] => true
    [fedex_key] =>
    [fedex_password] =>
    [fedex_account_number] =>
    [fedex_meter_number] =>
    [fedex_smartpost_indicia] => PARCEL_SELECT
    [fedex_smartpost_hubid] =>
    [ups_key] => REMOVED
    [ups_password] => REMOVED
    [ups_account_number] => REMOVED
    [ups_username] => REMOVED
    [usps_username] => REMOVED
    [usps_password] => REMOVED
    [stamps_usps_username] =>
    [stamps_usps_password] =>
    [dhl_account_number] =>
    [dhl_siteid] =>
    [dhl_password] =>
    )

    [Request_Array] => Array
    (
    [0] => Array
    (
    [id] => 1007:7
    [company] => Array
    (
    [0] => usps
    )

    [Weight_Units] => LB
    [ServiceType] => 2
    [RateRequestTypes] => NONE
    [packages] => Array
    (
    [0] => Array
    (
    [weight] => 10
    [unit] => LBS
    [no_of_packages] => 1
    [SequenceNumber] => 1
    )

    )

    )

    )

    )

    Request{“emailid”:”billing@catapultyourbrand.com”,”data”:”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”}

    ResponceArray
    (
    [error] => Array
    (
    )

    [warnings] => Array
    (
    )

    [notification] => Array
    (
    )

    [rates] => Array
    (
    [1007:7:0] => Array
    (
    [0] => Array
    (
    [cached] => 1
    [usps] => Array
    (
    )

    )

    )

    )

    )

    Flat Rate as( Rule=>( Productid=>Cost))

    Array
    (
    [7] => Array
    (
    )

    )

    RequestArray
    (
    [Common_Params] => Array
    (
    [environment] => live
    [emailid] => billing@catapultyourbrand.com
    [key] => REMOVED
    [host] => http://www.compositeeffects.com 23
    [os] => Linux php-v357.wc1.phx1.stabletransit.com 3.16.0-4-amd64 #1 SMP Debian 3.16.43-2 (2017-04-30) x86_64
    [currency] => USD
    [Shipper_PersonName] =>
    [Shipper_CompanyName] =>
    [Shipper_PhoneNumber] => 225-756-7875
    [Shipper_Address_StreetLines] => 6786 Pecue Ln. Ste I
    [Shipper_Address_City] => Baton Rouge
    [Shipper_Address_StateOrProvinceCode] => LA
    [Shipper_Address_PostalCode] => 70817
    [Shipper_Address_CountryCode] => US
    [Recipient_PersonName] => Recipient Name
    [Recipient_CompanyName] =>
    [Recipient_PhoneNumber] =>
    [Recipient_Address_StreetLines] =>
    [Recipient_Address_City] =>
    [Recipient_Address_StateOrProvinceCode] => South Croydon
    [Recipient_Address_PostalCode] => CR2 0AA
    [Recipient_Address_CountryCode] => GB
    [Recipient_Address_CountryName] => United Kingdom (UK)
    [Recipient_Address_Residential] => true
    [fedex_key] =>
    [fedex_password] =>
    [fedex_account_number] =>
    [fedex_meter_number] =>
    [fedex_smartpost_indicia] => PARCEL_SELECT
    [fedex_smartpost_hubid] =>
    [ups_key] => REMOVED
    [ups_password] => REMOVED
    [ups_account_number] => REMOVED
    [ups_username] => REMOVED
    [usps_username] => REMOVED
    [usps_password] => REMOVED
    [stamps_usps_username] =>
    [stamps_usps_password] =>
    [dhl_account_number] =>
    [dhl_siteid] =>
    [dhl_password] =>
    )

    [Request_Array] => Array
    (
    [0] => Array
    (
    [id] => 1007:8
    [company] => Array
    (
    [0] => usps
    )

    [Weight_Units] => LB
    [ServiceType] => 1
    [RateRequestTypes] => NONE
    [packages] => Array
    (
    [0] => Array
    (
    [weight] => 10
    [unit] => LBS
    [no_of_packages] => 1
    [SequenceNumber] => 1
    )

    )

    )

    )

    )

    Request{“emailid”:”billing@catapultyourbrand.com”,”data”:”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″}

    ResponceArray
    (
    [error] => Array
    (
    )

    [warnings] => Array
    (
    )

    [notification] => Array
    (
    )

    [rates] => Array
    (
    [1007:8:0] => Array
    (
    [0] => Array
    (
    [cached] => 1
    [usps] => Array
    (
    )

    )

    )

    )

    )

    Flat Rate as( Rule=>( Productid=>Cost))

    Array
    (
    [8] => Array
    (
    )

    )

    RequestArray
    (
    [Common_Params] => Array
    (
    [environment] => live
    [emailid] => billing@catapultyourbrand.com
    [key] => REMOVED
    [host] => http://www.compositeeffects.com 23
    [os] => Linux php-v357.wc1.phx1.stabletransit.com 3.16.0-4-amd64 #1 SMP Debian 3.16.43-2 (2017-04-30) x86_64
    [currency] => USD
    [Shipper_PersonName] =>
    [Shipper_CompanyName] =>
    [Shipper_PhoneNumber] => 225-756-7875
    [Shipper_Address_StreetLines] => 6786 Pecue Ln. Ste I
    [Shipper_Address_City] => Baton Rouge
    [Shipper_Address_StateOrProvinceCode] => LA
    [Shipper_Address_PostalCode] => 70817
    [Shipper_Address_CountryCode] => US
    [Recipient_PersonName] => Recipient Name
    [Recipient_CompanyName] =>
    [Recipient_PhoneNumber] =>
    [Recipient_Address_StreetLines] =>
    [Recipient_Address_City] =>
    [Recipient_Address_StateOrProvinceCode] => South Croydon
    [Recipient_Address_PostalCode] => CR2 0AA
    [Recipient_Address_CountryCode] => GB
    [Recipient_Address_CountryName] => United Kingdom (UK)
    [Recipient_Address_Residential] => true
    [fedex_key] =>
    [fedex_password] =>
    [fedex_account_number] =>
    [fedex_meter_number] =>
    [fedex_smartpost_indicia] => PARCEL_SELECT
    [fedex_smartpost_hubid] =>
    [ups_key] => REMOVED
    [ups_password] => REMOVED
    [ups_account_number] => REMOVED
    [ups_username] => REMOVED
    [usps_username] => REMOVED
    [usps_password] => REMOVED
    [stamps_usps_username] =>
    [stamps_usps_password] =>
    [dhl_account_number] =>
    [dhl_siteid] =>
    [dhl_password] =>
    )

    [Request_Array] => Array
    (
    [0] => Array
    (
    [id] => 1007:7
    [company] => Array
    (
    [0] => usps
    )

    [Weight_Units] => LB
    [ServiceType] => 2
    [RateRequestTypes] => NONE
    [packages] => Array
    (
    [0] => Array
    (
    [weight] => 10
    [unit] => LBS
    [no_of_packages] => 1
    [SequenceNumber] => 1
    )

    )

    )

    )

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    [warnings] => Array
    (
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    [notification] => Array
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    Flat Rate as( Rule=>( Productid=>Cost))

    Array
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    RequestArray
    (
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    (
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    [key] => REMOVED
    [host] => http://www.compositeeffects.com 23
    [os] => Linux php-v357.wc1.phx1.stabletransit.com 3.16.0-4-amd64 #1 SMP Debian 3.16.43-2 (2017-04-30) x86_64
    [currency] => USD
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    [Shipper_Address_StreetLines] => 6786 Pecue Ln. Ste I
    [Shipper_Address_City] => Baton Rouge
    [Shipper_Address_StateOrProvinceCode] => LA
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    [Shipper_Address_CountryCode] => US
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    [Recipient_PhoneNumber] =>
    [Recipient_Address_StreetLines] =>
    [Recipient_Address_City] =>
    [Recipient_Address_StateOrProvinceCode] => South Croydon
    [Recipient_Address_PostalCode] => CR2 0AA
    [Recipient_Address_CountryCode] => GB
    [Recipient_Address_CountryName] => United Kingdom (UK)
    [Recipient_Address_Residential] => true
    [fedex_key] =>
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    [fedex_smartpost_hubid] =>
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    [stamps_usps_username] =>
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    [Weight_Units] => LB
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    ResponceArray
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    [notification] => Array
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    Flat Rate as( Rule=>( Productid=>Cost))

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  • #54269
    Anindo
    Anindo
    Keymaster

    Hi Virginiahuling,

    Thank you for the details.
    We need to check it.

    Can you please provide us access by logging a ticket here?

    Our team will check it out.

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