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    • January 29, 2018 at 12:41 pm #62509
      Anonymous
      Inactive

      Hi,

      I just upgraded to the latest version of Xadapter FedEx 4.0.2 and now all the sudden I no longer see the shipping rates.

      I only get the “There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help” I have double checked product weight, dimensions and shipping class all are filled out for each product.

      I have enabled the debug mode https://www.suppliesforhotels.com on the settings page the real time rates are enabled and I have the proper country selected.

      Please help. Thanks!
      B

    • January 29, 2018 at 2:22 pm #62546
      Anonymous
      Inactive

      Hi Brett,

      You are getting Authentication Failed error .

      [Severity] => ERROR
      [Source] => prof
      [Code] => 1000
      [Message] => Authentication Failed

      This error comes when you have incorrectly filled in the FedEx credentials.
      Kindly fill these fields with correct values and you will not face the problem of rates again :

      ‘FedEx Account Number”
      “Fedex Meter Number”
      “Web Services Key”
      “Web Services Password”.

      Also make sure that the checkbox “Production Key” is only checked when you are using live credentials and not test credentials.
      let us know if you have any query.

      Here is a video that will help you with this :

    • January 30, 2018 at 3:01 am #62646
      Anonymous
      Inactive

      Hi Anindo,

      Thank you very much for the info I will try starting over with FedEx. The current live production key, meter number, account number and PW were in use for the past year since we activated. Then I updated do think that this was the first update they had made since your plugin was at about version 2.6. and now we are at the current 4 version.

      Thank you very much for the insight in to why the credentials with fedex worked before the update but not now. Nothing else was changed.

      B

    • January 30, 2018 at 7:36 pm #62745
      Anonymous
      Inactive

      Hi Brett,

      Updating the plugin does not affect the Credentials in anyway.

      We suspect there must be some changes done in your settings which is causing this error in your plugin.

      If the issue still persist, can you please provide us the admin credentials to your site via the ticket-23037 you have raised? So that we can check for the issue.

      Let us know if you have any query.

      Regards,

    • January 31, 2018 at 1:12 pm #62808
      Anonymous
      Inactive

      Thank you very much. I submitted a support request.

      Brett

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