Hi Jon,

First of all, from XAdapter’s side, please accept my sincere apologies.
Although our agent wanted too far.

As soon as the management noticed this ticket, prompt action was taken and we have now refunded your full amount.
We can assure you that it was a one off incident and it will not be repeated.

Do let us know if you have any further inputs for us. We would always like to give the best support possible.

Regards,
Anindo Chakraborty
Customer Success Manager