- This topic has 9 replies, 2 voices, and was last updated 5 years, 11 months ago by
.
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Posts
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Hi, now I have noticed that Fedex International Ground service is missing in services list in the plugin. My customer from Canada was going to order, but showing only International Economy rates, which is usually 7-10 times higher than International ground. Kindly advice asap what is reason?
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Hi emirhalalusa,
If you enable “Ground” and “Ground Home Delivery” service in the plugin settings page and ship tomatically show you the International Ground option.
Kindly try this and let us know if you have any query.
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Hi, thank you for your early reply. Ground and Home Delivery services were already enabled. Anyways it tomatically appear on checkout page.
-
Hi emirhalalusa,
No worries. We will help you.
Can you please provide us the following info so that we can analyse and help you:
– Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.We will analyze the debug response and immediately provide you the solution.
NOTE : Make sure that you remove the account sensitive info from the request as this is a public forum. -
FedEx ADDRESS VALIDATION REQUEST: Reveal
Array
(
[WebAuthenticationDetail] => Array
(
[UserCredential] => Array
(
[Key] => REMOVED
[Password] => REMOVED
))
[ClientDetail] => Array
(
[AccountNumber] => REMOVED
[MeterNumber] => REMOVED
)[TransactionDetail] => Array
(
[CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
)[Version] => Array
(
[ServiceId] => aval
[Major] => 2
[Intermediate] => 0
[Minor] => 0
)[RequestTimestamp] => 2018-05-16T19:15:19+00:00
[Options] => Array
(
[CheckResidentialStatus] => 1
[MaximumNumberOfMatches] => 1
[StreetAccuracy] => LOOSE
[DirectionalAccuracy] => LOOSE
[CompanyNameAccuracy] => LOOSE
[ConvertToUpperCase] => 1
[RecognizeAlternateCityNames] => 1
[ReturnParsedElements] => 1
)[AddressesToValidate] => Array
(
[0] => Array
(
[AddressId] => WTC
[Address] => Array
(
[StreetLines] => Array
(
[0] => 49 Glentworth Road
[1] => C12
)[PostalCode] => M2 J2E7
[City] => Toronto
[StateOrProvinceCode] => ON
[CountryCode] => CA
))
)
)
FedEx ADDRESS VALIDATION RESPONSE: Reveal
stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed
)[TransactionDetail] => stdClass Object
(
[CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
)[Version] => stdClass Object
(
[ServiceId] => aval
[Major] => 2
[Intermediate] => 0
[Minor] => 0
))
Business Address
Packed
FedEx REQUEST: Reveal
Array
(
[WebAuthenticationDetail] => Array
(
[UserCredential] => Array
(
[Key] => REMOVED
[Password] => REMOVED
))
[ClientDetail] => Array
(
[AccountNumber] => REMOVED
[MeterNumber] => REMOVED
)[TransactionDetail] => Array
(
[CustomerTransactionId] => *** WooCommerce Rate Request ***
)[Version] => Array
(
[ServiceId] => crs
[Major] => 22
[Intermediate] => 0
[Minor] => 0
)[ReturnTransitAndCommit] => 1
[RequestedShipment] => Array
(
[EditRequestType] => 1
[PreferredCurrency] => USD
[DropoffType] => REGULAR_PICKUP
[ShipTimestamp] => 2018-05-17T00:00:00+00:00
[PackagingType] => YOUR_PACKAGING
[Shipper] => Array
(
[Address] => Array
(
[PostalCode] => 11379
[CountryCode] => US
))
[ShippingChargesPayment] => Array
(
[PaymentType] => SENDER
[Payor] => Array
(
[ResponsibleParty] => Array
(
[AccountNumber] => REMOVED
[CountryCode] => US
))
)
[RateRequestTypes] => LIST
[Recipient] => Array
(
[Address] => Array
(
[Residential] =>
[PostalCode] => M2J2E7
[City] => TORONTO
[StateOrProvinceCode] => ON
[CountryCode] => CA
))
[RequestedPackageLineItems] => Array
(
[0] => Array
(
[SpecialServicesRequested] => Array
(
[SpecialServiceTypes] => Array
(
[0] => SIGNATURE_OPTION
)[SignatureOptionDetail] => Array
(
[OptionType] => NO_SIGNATURE_REQUIRED
))
[SequenceNumber] => 1
[GroupNumber] => 1
[GroupPackageCount] => 1
[Weight] => Array
(
[Value] => 5.5
[Units] => LB
)[Dimensions] => Array
(
[Length] => 19
[Width] => 15
[Height] => 14
[Units] => IN
))
)
[PackageCount] => 1
[CustomsClearanceDetail] => Array
(
[DutiesPayment] => Array
(
[PaymentType] => SENDER
[Payor] => Array
(
[ResponsibleParty] => Array
(
[AccountNumber] => REMOVED
[CountryCode] => US
))
)
[Commodities] => Array
(
[0] => Array
(
[Name] => dev-zira-rice-for-plov-1-lb
[NumberOfPieces] => 1
[Description] =>
[CountryOfManufacture] => US
[Weight] => Array
(
[Units] => LB
[Value] => 1
)[Quantity] => 4
[UnitPrice] => Array
(
[Amount] => 8
[Currency] => USD
)[CustomsValue] => Array
(
[Amount] => 32
[Currency] => USD
))
)
)
)
)
FedEx RESPONSE: Reveal
stdClass Object
(
[HighestSeverity] => NOTE
[Notifications] => stdClass Object
(
[Severity] => NOTE
[Source] => crs
[Code] => 819
[Message] => The origin state/province code has been changed.
[LocalizedMessage] => The origin state/province code has been changed.
)[TransactionDetail] => stdClass Object
(
[CustomerTransactionId] => *** WooCommerce Rate Request ***
)[Version] => stdClass Object
(
[ServiceId] => crs
[Major] => 22
[Intermediate] => 0
[Minor] => 0
)[RateReplyDetails] => Array
(
[0] => stdClass Object
(
[ServiceType] => INTERNATIONAL_PRIORITY
[PackagingType] => YOUR_PACKAGING
[DeliveryStation] => YFHA
[CommitDetails] => stdClass Object
(
[CommodityName] => dev-zira-rice-for-plov-1-lb
[ServiceType] => INTERNATIONAL_PRIORITY
[DerivedShipmentSignatureOption] => stdClass Object
(
[OptionType] => NO_SIGNATURE_REQUIRED
)[DerivedOriginDetail] => stdClass Object
(
[CountryCode] => US
[StateOrProvinceCode] => NY
[PostalCode] => 11379
[ServiceArea] => A1
[LocationId] => HAYA
[LocationNumber] => 0
)[DerivedDestinationDetail] => stdClass Object
(
[CountryCode] => CA
[StateOrProvinceCode] => ON
[PostalCode] => M2J2E7
[ServiceArea] => AM
[LocationId] => YFHA
[LocationNumber] => 0
[AirportId] => YYZ
)[DestinationServiceArea] => AM
[BrokerToDestinationDays] => 0
[CommitMessages] => Array
(
[0] => stdClass Object
(
[Code] => 0
[Message] => Bad input data.
)[1] => stdClass Object
(
[Code] => 162
[Message] => Commodity not found
))
[DeliveryMessages] => 0:00 A.M. IF NO CUSTOMS DELAY
[DocumentContent] => NON_DOCUMENTS
)[DestinationAirportId] => YYZ
[IneligibleForMoneyBackGuarantee] =>
[OriginServiceArea] => A1
[DestinationServiceArea] => AM
[SignatureOption] => NO_SIGNATURE_REQUIRED
[ActualRateType] => PAYOR_ACCOUNT_SHIPMENT
[RatedShipmentDetails] => Array
(
[0] => stdClass Object
(
[EffectiveNetDiscount] => stdClass Object
(
[Currency] => USD
[Amount] => 49.01
)[ShipmentRateDetail] => stdClass Object
(
[RateType] => PAYOR_ACCOUNT_SHIPMENT
[RateScale] => 0000001
[RateZone] => US001O
[PricingCode] => ACTUAL
[RatedWeightMethod] => DIM
[CurrencyExchangeRate] => stdClass Object
(
[FromCurrency] => USD
[IntoCurrency] => USD
[Rate] => 1.0
)[DimDivisor] => 139
[DimDivisorType] => COUNTRY
[FuelSurchargePercent] => 7.0
[TotalBillingWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalDimWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalBaseCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 286.24
)[TotalFreightDiscounts] => stdClass Object
(
[Currency] => USD
[Amount] => 45.8
)[TotalNetFreight] => stdClass Object
(
[Currency] => USD
[Amount] => 240.44
)[TotalSurcharges] => stdClass Object
(
[Currency] => USD
[Amount] => 16.83
)[TotalNetFedExCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 257.27
)[TotalTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 257.27
)[TotalRebates] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalAncillaryFeesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesTaxesAndFees] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetChargeWithDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 257.27
)[FreightDiscounts] => Array
(
[0] => stdClass Object
(
[RateDiscountType] => VOLUME
[Description] => Volume
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 45.8
)[Percent] => 16.0
)[1] => stdClass Object
(
[RateDiscountType] => OTHER
[Description] => Other
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[Percent] => 0.0
))
[Surcharges] => stdClass Object
(
[SurchargeType] => FUEL
[Description] => Fuel
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 16.83
))
)
)
[1] => stdClass Object
(
[ShipmentRateDetail] => stdClass Object
(
[RateType] => PAYOR_LIST_SHIPMENT
[RateScale] => 0000000
[RateZone] => US001O
[PricingCode] => ACTUAL
[RatedWeightMethod] => DIM
[CurrencyExchangeRate] => stdClass Object
(
[FromCurrency] => USD
[IntoCurrency] => USD
[Rate] => 1.0
)[DimDivisor] => 139
[DimDivisorType] => COUNTRY
[FuelSurchargePercent] => 7.0
[TotalBillingWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalDimWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalBaseCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 286.24
)[TotalFreightDiscounts] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetFreight] => stdClass Object
(
[Currency] => USD
[Amount] => 286.24
)[TotalSurcharges] => stdClass Object
(
[Currency] => USD
[Amount] => 20.04
)[TotalNetFedExCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 306.28
)[TotalTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 306.28
)[TotalRebates] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalAncillaryFeesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesTaxesAndFees] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetChargeWithDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 306.28
)[Surcharges] => stdClass Object
(
[SurchargeType] => FUEL
[Description] => Fuel
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 20.04
))
)
)
)
)
[1] => stdClass Object
(
[ServiceType] => INTERNATIONAL_ECONOMY
[PackagingType] => YOUR_PACKAGING
[DeliveryStation] => YFHA
[CommitDetails] => stdClass Object
(
[CommodityName] => dev-zira-rice-for-plov-1-lb
[ServiceType] => INTERNATIONAL_ECONOMY
[DerivedShipmentSignatureOption] => stdClass Object
(
[OptionType] => NO_SIGNATURE_REQUIRED
)[DerivedOriginDetail] => stdClass Object
(
[CountryCode] => US
[StateOrProvinceCode] => NY
[PostalCode] => 11379
[ServiceArea] => A1
[LocationId] => HAYA
[LocationNumber] => 0
)[DerivedDestinationDetail] => stdClass Object
(
[CountryCode] => CA
[StateOrProvinceCode] => ON
[PostalCode] => M2J2E7
[ServiceArea] => AM
[LocationId] => YFHA
[LocationNumber] => 0
[AirportId] => YYZ
)[DestinationServiceArea] => AM
[BrokerToDestinationDays] => 0
[CommitMessages] => Array
(
[0] => stdClass Object
(
[Code] => 0
[Message] => Bad input data.
)[1] => stdClass Object
(
[Code] => 162
[Message] => Commodity not found
))
[DeliveryMessages] => 0:00 A.M. IF NO CUSTOMS DELAY
[DocumentContent] => NON_DOCUMENTS
)[DestinationAirportId] => YYZ
[IneligibleForMoneyBackGuarantee] =>
[OriginServiceArea] => A1
[DestinationServiceArea] => AM
[SignatureOption] => NO_SIGNATURE_REQUIRED
[ActualRateType] => PAYOR_ACCOUNT_SHIPMENT
[RatedShipmentDetails] => Array
(
[0] => stdClass Object
(
[EffectiveNetDiscount] => stdClass Object
(
[Currency] => USD
[Amount] => 38.35
)[ShipmentRateDetail] => stdClass Object
(
[RateType] => PAYOR_ACCOUNT_SHIPMENT
[RateScale] => 0000001
[RateZone] => US001O
[PricingCode] => ACTUAL
[RatedWeightMethod] => DIM
[CurrencyExchangeRate] => stdClass Object
(
[FromCurrency] => USD
[IntoCurrency] => USD
[Rate] => 1.0
)[DimDivisor] => 139
[DimDivisorType] => COUNTRY
[FuelSurchargePercent] => 7.0
[TotalBillingWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalDimWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalBaseCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 223.98
)[TotalFreightDiscounts] => stdClass Object
(
[Currency] => USD
[Amount] => 35.84
)[TotalNetFreight] => stdClass Object
(
[Currency] => USD
[Amount] => 188.14
)[TotalSurcharges] => stdClass Object
(
[Currency] => USD
[Amount] => 13.17
)[TotalNetFedExCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 201.31
)[TotalTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 201.31
)[TotalRebates] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalAncillaryFeesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesTaxesAndFees] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetChargeWithDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 201.31
)[FreightDiscounts] => stdClass Object
(
[RateDiscountType] => VOLUME
[Description] => Volume
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 35.84
)[Percent] => 16.0
)[Surcharges] => stdClass Object
(
[SurchargeType] => FUEL
[Description] => Fuel
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 13.17
))
)
)
[1] => stdClass Object
(
[ShipmentRateDetail] => stdClass Object
(
[RateType] => PAYOR_LIST_SHIPMENT
[RateScale] => 0000000
[RateZone] => US001O
[PricingCode] => ACTUAL
[RatedWeightMethod] => DIM
[CurrencyExchangeRate] => stdClass Object
(
[FromCurrency] => USD
[IntoCurrency] => USD
[Rate] => 1.0
)[DimDivisor] => 139
[DimDivisorType] => COUNTRY
[FuelSurchargePercent] => 7.0
[TotalBillingWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalDimWeight] => stdClass Object
(
[Units] => LB
[Value] => 29.0
)[TotalBaseCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 223.98
)[TotalFreightDiscounts] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetFreight] => stdClass Object
(
[Currency] => USD
[Amount] => 223.98
)[TotalSurcharges] => stdClass Object
(
[Currency] => USD
[Amount] => 15.68
)[TotalNetFedExCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 239.66
)[TotalTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetCharge] => stdClass Object
(
[Currency] => USD
[Amount] => 239.66
)[TotalRebates] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalAncillaryFeesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalDutiesTaxesAndFees] => stdClass Object
(
[Currency] => USD
[Amount] => 0.0
)[TotalNetChargeWithDutiesAndTaxes] => stdClass Object
(
[Currency] => USD
[Amount] => 239.66
)[Surcharges] => stdClass Object
(
[SurchargeType] => FUEL
[Description] => Fuel
[Amount] => stdClass Object
(
[Currency] => USD
[Amount] => 15.68
))
)
)
)
)
)
)
-
Here’s debug information. I have written REMOVED where I removed personal account information. Thank you
-
Hi emirhalalusa,
From the response I see that you have selected “No Signature Required” for Signature Option.
Can you please set this field to “Default select one” option and then check with it?
This should resolve the issue.Let us know if you have any query.
Regards, -
Hi,
Thank you so much 🙂 Now it’s showing. It’s fixed now. Your help is highly appreciated.
Regards,
Jurabek
-
Hi Jurabek,
Great to know that.
Also if you are happy with the plugin & support, would it be possible for you to rate and review us:
This will be a huge encouragement for us.Let us know if you have any query.
Regards, -
Hi Jurabek,
Great to know that.
Also if you are happy with the plugin & support, would it be possible for you to rate and review us:
This will be a huge encouragement for us.Let us know if you have any query.
Regards,
-
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