Missing Fedex International Ground rates

XAdapter Forums FedEx Shipping Plugin with Print Label for WooCommerce Missing Fedex International Ground rates

This topic contains 9 replies, has 2 voices, and was last updated by Anindo Anindo 1 year, 4 months ago.

  • Author
    Posts
  • #72423
    emirhalalusa
    emirhalalusa
    Participant

    Hi, now I have noticed that Fedex International Ground service is missing in services list in the plugin. My customer from Canada was going to order, but showing only International Economy rates, which is usually 7-10 times higher than International ground. Kindly advice asap what is reason?

  • #72427
    Anindo
    Anindo
    Keymaster

    Hi emirhalalusa,

    If you enable “Ground” and “Ground Home Delivery” service in the plugin settings page and ship to Canada, it will automatically show you the International Ground option.

    Kindly try this and let us know if you have any query.

  • #72429
    emirhalalusa
    emirhalalusa
    Participant

    Hi, thank you for your early reply. Ground and Home Delivery services were already enabled. Anyways it doesn’t show: neither I have in the list of Fedex services, not automatically appear on checkout page.

  • #72444
    Anindo
    Anindo
    Keymaster

    Hi emirhalalusa,

    No worries. We will help you.

    Can you please provide us the following info so that we can analyse and help you:
    – Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.

    We will analyze the debug response and immediately provide you the solution.
    NOTE : Make sure that you remove the account sensitive info from the request as this is a public forum.

  • #72449
    emirhalalusa
    emirhalalusa
    Participant

    FedEx ADDRESS VALIDATION REQUEST: Reveal
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => REMOVED
    [Password] => REMOVED
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => REMOVED
    [MeterNumber] => REMOVED
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => Array
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestTimestamp] => 2018-05-16T19:15:19+00:00
    [Options] => Array
    (
    [CheckResidentialStatus] => 1
    [MaximumNumberOfMatches] => 1
    [StreetAccuracy] => LOOSE
    [DirectionalAccuracy] => LOOSE
    [CompanyNameAccuracy] => LOOSE
    [ConvertToUpperCase] => 1
    [RecognizeAlternateCityNames] => 1
    [ReturnParsedElements] => 1
    )

    [AddressesToValidate] => Array
    (
    [0] => Array
    (
    [AddressId] => WTC
    [Address] => Array
    (
    [StreetLines] => Array
    (
    [0] => 49 Glentworth Road
    [1] => C12
    )

    [PostalCode] => M2 J2E7
    [City] => Toronto
    [StateOrProvinceCode] => ON
    [CountryCode] => CA
    )

    )

    )

    )
    FedEx ADDRESS VALIDATION RESPONSE: Reveal
    stdClass Object
    (
    [HighestSeverity] => ERROR
    [Notifications] => stdClass Object
    (
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    )
    Business Address
    Packed
    FedEx REQUEST: Reveal
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => REMOVED
    [Password] => REMOVED
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => REMOVED
    [MeterNumber] => REMOVED
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => Array
    (
    [ServiceId] => crs
    [Major] => 22
    [Intermediate] => 0
    [Minor] => 0
    )

    [ReturnTransitAndCommit] => 1
    [RequestedShipment] => Array
    (
    [EditRequestType] => 1
    [PreferredCurrency] => USD
    [DropoffType] => REGULAR_PICKUP
    [ShipTimestamp] => 2018-05-17T00:00:00+00:00
    [PackagingType] => YOUR_PACKAGING
    [Shipper] => Array
    (
    [Address] => Array
    (
    [PostalCode] => 11379
    [CountryCode] => US
    )

    )

    [ShippingChargesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => REMOVED
    [CountryCode] => US
    )

    )

    )

    [RateRequestTypes] => LIST
    [Recipient] => Array
    (
    [Address] => Array
    (
    [Residential] =>
    [PostalCode] => M2J2E7
    [City] => TORONTO
    [StateOrProvinceCode] => ON
    [CountryCode] => CA
    )

    )

    [RequestedPackageLineItems] => Array
    (
    [0] => Array
    (
    [SpecialServicesRequested] => Array
    (
    [SpecialServiceTypes] => Array
    (
    [0] => SIGNATURE_OPTION
    )

    [SignatureOptionDetail] => Array
    (
    [OptionType] => NO_SIGNATURE_REQUIRED
    )

    )

    [SequenceNumber] => 1
    [GroupNumber] => 1
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 5.5
    [Units] => LB
    )

    [Dimensions] => Array
    (
    [Length] => 19
    [Width] => 15
    [Height] => 14
    [Units] => IN
    )

    )

    )

    [PackageCount] => 1
    [CustomsClearanceDetail] => Array
    (
    [DutiesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => REMOVED
    [CountryCode] => US
    )

    )

    )

    [Commodities] => Array
    (
    [0] => Array
    (
    [Name] => dev-zira-rice-for-plov-1-lb
    [NumberOfPieces] => 1
    [Description] =>
    [CountryOfManufacture] => US
    [Weight] => Array
    (
    [Units] => LB
    [Value] => 1
    )

    [Quantity] => 4
    [UnitPrice] => Array
    (
    [Amount] => 8
    [Currency] => USD
    )

    [CustomsValue] => Array
    (
    [Amount] => 32
    [Currency] => USD
    )

    )

    )

    )

    )

    )
    FedEx RESPONSE: Reveal
    stdClass Object
    (
    [HighestSeverity] => NOTE
    [Notifications] => stdClass Object
    (
    [Severity] => NOTE
    [Source] => crs
    [Code] => 819
    [Message] => The origin state/province code has been changed.
    [LocalizedMessage] => The origin state/province code has been changed.
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => crs
    [Major] => 22
    [Intermediate] => 0
    [Minor] => 0
    )

    [RateReplyDetails] => Array
    (
    [0] => stdClass Object
    (
    [ServiceType] => INTERNATIONAL_PRIORITY
    [PackagingType] => YOUR_PACKAGING
    [DeliveryStation] => YFHA
    [CommitDetails] => stdClass Object
    (
    [CommodityName] => dev-zira-rice-for-plov-1-lb
    [ServiceType] => INTERNATIONAL_PRIORITY
    [DerivedShipmentSignatureOption] => stdClass Object
    (
    [OptionType] => NO_SIGNATURE_REQUIRED
    )

    [DerivedOriginDetail] => stdClass Object
    (
    [CountryCode] => US
    [StateOrProvinceCode] => NY
    [PostalCode] => 11379
    [ServiceArea] => A1
    [LocationId] => HAYA
    [LocationNumber] => 0
    )

    [DerivedDestinationDetail] => stdClass Object
    (
    [CountryCode] => CA
    [StateOrProvinceCode] => ON
    [PostalCode] => M2J2E7
    [ServiceArea] => AM
    [LocationId] => YFHA
    [LocationNumber] => 0
    [AirportId] => YYZ
    )

    [DestinationServiceArea] => AM
    [BrokerToDestinationDays] => 0
    [CommitMessages] => Array
    (
    [0] => stdClass Object
    (
    [Code] => 0
    [Message] => Bad input data.
    )

    [1] => stdClass Object
    (
    [Code] => 162
    [Message] => Commodity not found
    )

    )

    [DeliveryMessages] => 0:00 A.M. IF NO CUSTOMS DELAY
    [DocumentContent] => NON_DOCUMENTS
    )

    [DestinationAirportId] => YYZ
    [IneligibleForMoneyBackGuarantee] =>
    [OriginServiceArea] => A1
    [DestinationServiceArea] => AM
    [SignatureOption] => NO_SIGNATURE_REQUIRED
    [ActualRateType] => PAYOR_ACCOUNT_SHIPMENT
    [RatedShipmentDetails] => Array
    (
    [0] => stdClass Object
    (
    [EffectiveNetDiscount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 49.01
    )

    [ShipmentRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_ACCOUNT_SHIPMENT
    [RateScale] => 0000001
    [RateZone] => US001O
    [PricingCode] => ACTUAL
    [RatedWeightMethod] => DIM
    [CurrencyExchangeRate] => stdClass Object
    (
    [FromCurrency] => USD
    [IntoCurrency] => USD
    [Rate] => 1.0
    )

    [DimDivisor] => 139
    [DimDivisorType] => COUNTRY
    [FuelSurchargePercent] => 7.0
    [TotalBillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalDimWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalBaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 286.24
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 45.8
    )

    [TotalNetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 240.44
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 16.83
    )

    [TotalNetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 257.27
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 257.27
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalAncillaryFeesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesTaxesAndFees] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetChargeWithDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 257.27
    )

    [FreightDiscounts] => Array
    (
    [0] => stdClass Object
    (
    [RateDiscountType] => VOLUME
    [Description] => Volume
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 45.8
    )

    [Percent] => 16.0
    )

    [1] => stdClass Object
    (
    [RateDiscountType] => OTHER
    [Description] => Other
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [Percent] => 0.0
    )

    )

    [Surcharges] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Description] => Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 16.83
    )

    )

    )

    )

    [1] => stdClass Object
    (
    [ShipmentRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_LIST_SHIPMENT
    [RateScale] => 0000000
    [RateZone] => US001O
    [PricingCode] => ACTUAL
    [RatedWeightMethod] => DIM
    [CurrencyExchangeRate] => stdClass Object
    (
    [FromCurrency] => USD
    [IntoCurrency] => USD
    [Rate] => 1.0
    )

    [DimDivisor] => 139
    [DimDivisorType] => COUNTRY
    [FuelSurchargePercent] => 7.0
    [TotalBillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalDimWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalBaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 286.24
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 286.24
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 20.04
    )

    [TotalNetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 306.28
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 306.28
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalAncillaryFeesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesTaxesAndFees] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetChargeWithDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 306.28
    )

    [Surcharges] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Description] => Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 20.04
    )

    )

    )

    )

    )

    )

    [1] => stdClass Object
    (
    [ServiceType] => INTERNATIONAL_ECONOMY
    [PackagingType] => YOUR_PACKAGING
    [DeliveryStation] => YFHA
    [CommitDetails] => stdClass Object
    (
    [CommodityName] => dev-zira-rice-for-plov-1-lb
    [ServiceType] => INTERNATIONAL_ECONOMY
    [DerivedShipmentSignatureOption] => stdClass Object
    (
    [OptionType] => NO_SIGNATURE_REQUIRED
    )

    [DerivedOriginDetail] => stdClass Object
    (
    [CountryCode] => US
    [StateOrProvinceCode] => NY
    [PostalCode] => 11379
    [ServiceArea] => A1
    [LocationId] => HAYA
    [LocationNumber] => 0
    )

    [DerivedDestinationDetail] => stdClass Object
    (
    [CountryCode] => CA
    [StateOrProvinceCode] => ON
    [PostalCode] => M2J2E7
    [ServiceArea] => AM
    [LocationId] => YFHA
    [LocationNumber] => 0
    [AirportId] => YYZ
    )

    [DestinationServiceArea] => AM
    [BrokerToDestinationDays] => 0
    [CommitMessages] => Array
    (
    [0] => stdClass Object
    (
    [Code] => 0
    [Message] => Bad input data.
    )

    [1] => stdClass Object
    (
    [Code] => 162
    [Message] => Commodity not found
    )

    )

    [DeliveryMessages] => 0:00 A.M. IF NO CUSTOMS DELAY
    [DocumentContent] => NON_DOCUMENTS
    )

    [DestinationAirportId] => YYZ
    [IneligibleForMoneyBackGuarantee] =>
    [OriginServiceArea] => A1
    [DestinationServiceArea] => AM
    [SignatureOption] => NO_SIGNATURE_REQUIRED
    [ActualRateType] => PAYOR_ACCOUNT_SHIPMENT
    [RatedShipmentDetails] => Array
    (
    [0] => stdClass Object
    (
    [EffectiveNetDiscount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 38.35
    )

    [ShipmentRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_ACCOUNT_SHIPMENT
    [RateScale] => 0000001
    [RateZone] => US001O
    [PricingCode] => ACTUAL
    [RatedWeightMethod] => DIM
    [CurrencyExchangeRate] => stdClass Object
    (
    [FromCurrency] => USD
    [IntoCurrency] => USD
    [Rate] => 1.0
    )

    [DimDivisor] => 139
    [DimDivisorType] => COUNTRY
    [FuelSurchargePercent] => 7.0
    [TotalBillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalDimWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalBaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 223.98
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 35.84
    )

    [TotalNetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 188.14
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 13.17
    )

    [TotalNetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 201.31
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 201.31
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalAncillaryFeesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesTaxesAndFees] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetChargeWithDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 201.31
    )

    [FreightDiscounts] => stdClass Object
    (
    [RateDiscountType] => VOLUME
    [Description] => Volume
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 35.84
    )

    [Percent] => 16.0
    )

    [Surcharges] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Description] => Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 13.17
    )

    )

    )

    )

    [1] => stdClass Object
    (
    [ShipmentRateDetail] => stdClass Object
    (
    [RateType] => PAYOR_LIST_SHIPMENT
    [RateScale] => 0000000
    [RateZone] => US001O
    [PricingCode] => ACTUAL
    [RatedWeightMethod] => DIM
    [CurrencyExchangeRate] => stdClass Object
    (
    [FromCurrency] => USD
    [IntoCurrency] => USD
    [Rate] => 1.0
    )

    [DimDivisor] => 139
    [DimDivisorType] => COUNTRY
    [FuelSurchargePercent] => 7.0
    [TotalBillingWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalDimWeight] => stdClass Object
    (
    [Units] => LB
    [Value] => 29.0
    )

    [TotalBaseCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 223.98
    )

    [TotalFreightDiscounts] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetFreight] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 223.98
    )

    [TotalSurcharges] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 15.68
    )

    [TotalNetFedExCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 239.66
    )

    [TotalTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetCharge] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 239.66
    )

    [TotalRebates] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalAncillaryFeesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalDutiesTaxesAndFees] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 0.0
    )

    [TotalNetChargeWithDutiesAndTaxes] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 239.66
    )

    [Surcharges] => stdClass Object
    (
    [SurchargeType] => FUEL
    [Description] => Fuel
    [Amount] => stdClass Object
    (
    [Currency] => USD
    [Amount] => 15.68
    )

    )

    )

    )

    )

    )

    )

    )

  • #72450
    emirhalalusa
    emirhalalusa
    Participant

    Here’s debug information. I have written REMOVED where I removed personal account information. Thank you

  • #72496
    Anindo
    Anindo
    Keymaster

    Hi emirhalalusa,

    From the response I see that you have selected “No Signature Required” for Signature Option.
    Can you please set this field to “Default select one” option and then check with it?
    This should resolve the issue.

    Let us know if you have any query.
    Regards,

  • #72537
    emirhalalusa
    emirhalalusa
    Participant

    Hi,

    Thank you so much 🙂 Now it’s showing. It’s fixed now. Your help is highly appreciated.

    Regards,

    Jurabek

  • #72543
    Anindo
    Anindo
    Keymaster

    Hi Jurabek,

    Great to know that.

    Also if you are happy with the plugin & support, would it be possible for you to rate and review us:

    WooCommerce FedEx Shipping Plugin with Print Label


    This will be a huge encouragement for us.

    Let us know if you have any query.
    Regards,

  • #72544
    Anindo
    Anindo
    Keymaster

    Hi Jurabek,

    Great to know that.

    Also if you are happy with the plugin & support, would it be possible for you to rate and review us:

    WooCommerce FedEx Shipping Plugin with Print Label


    This will be a huge encouragement for us.

    Let us know if you have any query.
    Regards,

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