Hi Steve,

I did not get your question.
Are you not getting the rates from the plugin?

If that is the case, can you please
– Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.
We will analyse the debug response and immediately provide you the solution.

NOTE : Kindly remove the account specific info from the plugin settings page as this is a public forum.

Hi Steve,

No worries.

Once you provide us the admin access to your site, our team will quickly check for the issue and help you fix it.

Let us know if you have any query.
Regards,