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    • May 24, 2018 at 2:01 pm #72992
      Anonymous
      Inactive

      Hi there!

      For a webshop we would like to reuse images already uploaded to the wordpress gallery.
      The plugin does take the image from the gallery, only then ALSO duplicates it.

      How can you reuse images already in the gallery without creating a duplicate?
      Also we have tried switching on the “Stop generating thumbnail images” only this doesn’t work either, a empty dummy image is still created.

      Cheers,
      Roy

    • May 24, 2018 at 2:08 pm #72998
      Anonymous
      Inactive

      Hi,

      If you are adding an image already existing in the media library, kindly specify the image file name only in the images column instead of full URL to avoid duplication.

      You may also refer the documentation link.

    • May 24, 2018 at 2:17 pm #72999
      Anonymous
      Inactive

      Hi,

      If you are adding an image already existing in the media library, kindly specify the image file name only in the images column instead of full URL to avoid duplication.

      You may also refer the documentation link.

    • May 24, 2018 at 5:28 pm #73029
      Anonymous
      Inactive

      Hi,

      If you are adding an image already existing in the media library, kindly specify the image file name only in the images column instead of full URL to avoid duplication.

      You may also refer the documentation link.

      Eg: image1.jpg

    • July 14, 2018 at 7:55 pm #76247
      Anonymous
      Inactive

      Hi Mark,

      It did work for me.. But now it doesn’t anymore.

      1. The images are uploaded and present in the media library.
      2. The csv “images” are filled correctly, [fairf-duurzame-kleursample-paul.png | Fairf-Kleurrijkepot-Muurverf-Type-2.png].
      3. File names checked by copy pasting them in the media library.
      4. Images still duplicated resulting in grey clones in the media library, or image is not found at all and skipped.

      What am I doing wrong here?

      Cheers,
      Roy

    • July 16, 2018 at 3:41 pm #76290
      Anonymous
      Inactive

      Hi Roy,

      Could you please mention which version of the plugin and WooCommerce you are using?

    • July 16, 2018 at 11:54 pm #76338
      Anonymous
      Inactive

      Plugin version: 3.6.7
      WooCommerce version: 3.4.3
      Wordpress version: 4.9.7

      Looking forward to your response.

    • July 17, 2018 at 11:36 am #76360
      Anonymous
      Inactive

      Hi,

      We checked with the same version and did not find any issues. Media library image entry duplication is normal as WP importer uses a 1:1 ratio between product and image. Kindly refer the to know more.

      Please share us the CSV that you tried to import via the support link so that we can check it.

    • July 18, 2018 at 12:31 am #76408
      Anonymous
      Inactive

      I have send the csv file in the form.

      Looking forward to your response.

    • July 18, 2018 at 6:38 pm #76473
      Anonymous
      Inactive

      Hi,

      Support team will get back to you via the same ticket.

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