This topic contains 1 reply, has 2 voices, and was last updated by Mark Mark 1 year, 9 months ago.

  • Author
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  • #62203
    md1
    md1
    Participant

    I used the plugin to EXPORT users from our existing site and am trying to IMPORT it to the dev new site. But when I click on IMPORT I get an empty screen. The WP Dashboard is there but the content area is solid grey. If I click on Tool>Import there is an option for “WordPress User/Customers (CSV)” which I assume is this, but when I click that….same thing, blank grey content area.

    How do I get to import this file?

    THANKS

  • #62273
    Mark
    Mark
    Keymaster

    Hi,

    That seems like a strange case. Please reach us via support so that we can investigate this issue further with the help of error log from your site.

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