How to manually update plugin?

This topic contains 7 replies, has 2 voices, and was last updated by Anindo Anindo 1 month ago.

  • Author
    Posts
  • #55336
    Joseph
    Joseph
    Participant

    Greetings,
    Just noticed that my client site is running version 3.1.13 of this plugin, however have not received an alert to update. Looks like my subscription is still valid. I can download the latest copy of the plugin, but what is the recommended steps to update? Thanks in advance.

  • #55343
    Anindo
    Anindo
    Keymaster

    Hi Joesph,

    Thanks for reaching out to us.
    If you have activated the license in the plugin and then you should get an update prompt in the Installed plugins folder.

    Also, if you want to manually download the plugin, you can do that by logging onto Xadapter.com –> My Accounts –> API Downloads.

  • #55344
    Joseph
    Joseph
    Participant

    Is the manual update process just to deactivate current plugin > then delete current plugin > install new plugin?

  • #55393
    Anindo
    Anindo
    Keymaster

    Hi Joseph,

    Yes, that’s correct.
    First deactivate and delete the current plugin , then install the new version.

    No need to worry about the settings. They will be intact.

  • #55407
    Joseph
    Joseph
    Participant

    Hi Anindo,
    Thanks for the help. I manually updated the plugin, and it installed correctly keeping all account and settings data in place. Unfortunately, it didn’t fix the issue I am having. I hope you can help me. The situation is, if customer adds product to cart, then changes the quantity of that item from 1, to more than 6 no shipping options appear. See what I mean here:
    https://www.dropbox.com/s/l2wbg90k8i2v6ws/Screenshot%202017-10-18%2014.18.30.png?dl=0

    Reducing the quantities solves the problem. Any idea why this is happening? Thanks again.

  • #55431
    Anindo
    Anindo
    Keymaster

    Hi Joseph,

    No worries. In that case you can do the following :
    Kindly provide us the following info –
    – Screenshot of the plugin settings page
    – Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.

    We will analyze the debug response and immediately provide you the solution.
    You can provide us the details via the ticket

  • #55473
    Joseph
    Joseph
    Participant

    Hi Anindo,
    We changed the box setting and it seems to be working. I will check back and let you know for sure. Thanks again.

  • #55501
    Anindo
    Anindo
    Keymaster

    Hi Joseph,

    Great to know that it is working.
    Do let us know if you have any query.

    We will surely help you.

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