How do I get a refund?

sorry I think I need to ask for my money back on the Woocommerce import export software. The database import is capped at 2mb, I am working with a vtiger exported data file at 6mb (not complete yet), I will be annoying to have to managed this in chunks. Also the first test import I ran had merge successful, failed to import product, merge successful, failed to import product, merge successful, failed to import product, all the way through the run with a pattern of one fail, one success, I guess this is some sort of overrun issue where something cant keep up, however I don’t want to commit the time to problem solving.

Thanks

Mark Selby