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    • November 9, 2016 at 10:05 am #24438
      Anonymous
      Inactive

      Hi, I have the WooCommerce Australia Post Shipping Plugin, I quickly tested the delivery price from Sydney (Postcode 2122) to Perth (Postcode 6155) for two of my products: Product “A” has dimensions: 27.5x 21.5x 3.7 cm and weights 1.7kg, Product “B” has dimensions: 27.5x 21.5x 3.8 and weights 1.8kg. I have compared the price given at the shipping calculator directly in the Australia Post page and is not the same one given at my webpage. It is definitely not providing satchel packaging options, which is weird, because both of my products will fit in a large satchel, given the dimensions of: 51 x 43.5 x 10 and up to 5kg.

      When I look at the debug I see it’s taking both products as individual ones:

      1. Australia post REQUEST:
      height=3.8&weight=1.8&width=21.5&length=27.5&extra_cover=43&from_postcode=2122&to_postcode=6155
      2. Australia post REQUEST:
      height=3.7&weight=1.7&width=21.5&length=27.5&extra_cover=45&from_postcode=2122&to_postcode=6155

      Even when I have selected as a Parcel Packing Method: pack into boxes with weights and dimensions.

      I believe the satchel options are provided automatically, meaning I do not have to add them under “box sizes”. Am I right?

    • November 9, 2016 at 6:56 pm #24439
      Ando
      Guest

      Hi Julia,

      We believe you have raised a ticket to our support team.
      Request you to wait for some time.

      Our experts will help you resolve the problem.

    • January 19, 2017 at 3:47 pm #35446
      Anonymous
      Inactive

      Has the satchel issue been fixed? I’ve found its not packing indo.
      This has been going on for over a month are you any closer to fixing the problem ?
      Perhaps create satchels like you have to show that size is a satchel

    • February 10, 2017 at 11:49 pm #37138
      Anonymous
      Inactive

      Hello Kathryn

      Apologize for the delay.

      We sincerely understand your problem and know that Australia Post’s calculation methodology can be confusing.
      However, to make you understand the solution, we will try and provide you a thorough explanation with your sample.

      As per Australia Post, you need to define boxes such that:
      Width Girth of item <= Satchel Width allowance
      Length Girth of item <= Satchel Length allowance

      Australia Post defines:
      Satchel Width allowance = 61 cm (for 3kg satchel)
      Satchel Length allowance = 90 cm (for 3kg satchel)

      So you need to make a box that fulfills this criteria.
      Hence we created a box – 23 x 18 x 2 for you.

      How did we create it?
      Here is the answer :
      (Item Height + Item Width)*2 = ((18+2)*2) = 40
      (Item Height + Item Length)*2 = ((23+2)*2) = 50

      So, now
      As per Australia Post definition of 3 kg satchel, we have satisfied the criteria of a box:
      40 <= 61 cm
      50 <= 90 cm

      So this seems to the box) – we are getting 3kg satchel rates.

      Hope this helps.

      Let us know if anymore help needed.

    • February 6, 2018 at 4:46 pm #63348
      Anonymous
      Inactive

      Hi,
      Australia Post follows specific guideline for weight, height and width, which can be referred from : http://auspost.com.au/parcels-mail/size-and-weight-guidelines.html | WooCommerce Australia Post Shipping Plugin

    • February 6, 2018 at 4:56 pm #63350
      Anonymous
      Inactive

      Hi appjetty,

      Thank you for sharing the information.

      Regards,
      Lorenzo

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