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Posts
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Hello,
I am getting an error for SmartPost rates – all the other rates work fine meaning the account number is not missing nor invalid. SmartPost is enabled on the account and the FedEx support team is indicating that they do not see a request come in on their API for SmartPost rates. As mentioned before the other rates are pulled without any issues. The hub is also indicated correctly as well as the shipper ZIP.
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => crs
[Code] => 541
[Message] => Account number is missing or invalid.
[LocalizedMessage] => Account number is missing or invalid.
)Can you please assist.
Alex
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Hi Alex,
Few reason why Smart Post does not work:
Services List : Smart Post should be enabled.
Fedex SmartPost Hub: Should be selected appropriately.
Shipping Country Selected by the customers should be United States.
Indicia: Ideally this should set tomatic. But try Parcel Select / PRESORTED STANDARD.
If Insurance is selected and the order value is more than $100 then Smart Post doesn’t work.
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