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    • February 5, 2018 at 2:20 pm #63186
      Anonymous
      Inactive

      Hello,

      I have Fedex Real Time Rates enabled, and the system worked fine over recent months, but now both no Fedex rates, and no option to choose Fedex shows up anywhere in my shopping cart anymore. I updated to the most recent update. Fedex passes “Validate Credentials” fine. Running with Fedex Developement Key, permanently.

      GrowOwnFood.ca

      Thanks,
      Glenn

    • February 5, 2018 at 2:25 pm #63203
      Anonymous
      Inactive

      Hi Glenn,

      No worries. Can you please provide us the FedEx request and response so that our team can check on what is causing the problem?
      Here is a video on how to enable the debug mode and get the request and response.

      NOTE : Make sure that you have removed the account specific details from the FedEx request before sending it to us here.

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