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    • August 21, 2017 at 2:53 pm #52623
      Anonymous
      Inactive

      Hi there,

      I just purchased the premium version because I want to use it to upload a new packe of products with variatons.
      To set up a working first file I wanted to first export the existing products to then use this file as a sample for the new data.

      But when I export all products, not all checked columns are showing up in the downloaded file. (e.g. obviously existing information like “stock”, “regular_price” and many more)
      No offsets, filters are set up.

      Anyone an idea? So far that purchase doesn’t pay off very well…
      Thanks
      Stephan

    • August 21, 2017 at 8:14 pm #52678
      Anonymous
      Inactive

      Hello Stephan,

      We regret the inconvenience caused. Not to worry, We will help you in fixing your all issues.
      Kindly let us know which method you are trying to export? Whether it is manual export or scheduled export?
      Scheduled export was having this issue while exporting Mapped file and it is fixed in v 3.3.4

      If you are using the updated version and still facing the same issue, Please raise a request
      HERE with your site admin credentials.
      our experts will help you.

      Regards,
      Veeresh
      Team XA

    • August 24, 2017 at 7:10 pm #52814
      Anonymous
      Inactive

      It’s a manual export, I’ve just raised a request.
      Thanks

    • August 24, 2017 at 7:35 pm #52816
      Anonymous
      Inactive

      Hello Stephan,

      Thank you for your efforts to raise a request.
      We will get back to you on the request ticket quickly.

      Regards,
      Veeresh
      Team XA

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