- This topic has 3 replies, 2 voices, and was last updated 6 years, 4 months ago by
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Posts
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I turned debug mode on and received these error messages:
Array
(
[WebAuthenticationDetail] => Array
(
[UserCredential] => Array
(
[Key] => 68DHGcbWI1AwuXEj
[Password] => JactQchWDJx57oGQRYx71Sxi8
))
[ClientDetail] => Array
(
[AccountNumber] => 510087640
[MeterNumber] => 118979507
)[TransactionDetail] => Array
(
[CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
)[Version] => Array
(
[ServiceId] => ship
[Major] => 21
[Intermediate] => 0
[Minor] => 0
)[RequestedShipment] => Array
(
[PreferredCurrency] => USD
[DropoffType] => REGULAR_PICKUP
[ServiceType] => FEDEX_GROUND
[ShipTimestamp] => 2017-12-06T11:57:06+00:00
[PackagingType] => YOUR_PACKAGING
[Shipper] => Array
(
[Contact] => Array
(
[PersonName] => Inca Networks
[CompanyName] => Inca Networks Inc.
[PhoneNumber] => +1-604-998-4665
)[Address] => Array
(
[StreetLines] => Array
(
[0] => 112
[1] => 19055 AIRPORT WAY
)[City] => PITT MEADOWS
[StateOrProvinceCode] => BC
[PostalCode] => V3Y0G4
[CountryCode] => CA
[Residential] =>
)[Tins] => Array
(
[TinType] => BUSINESS_STATE
[Number] => 820255495
))
[ShippingChargesPayment] => Array
(
[PaymentType] => SENDER
[Payor] => Array
(
[ResponsibleParty] => Array
(
[AccountNumber] => 510087640
[Contact] => Array
(
[PersonName] => Inca Networks
[CompanyName] => Inca Networks Inc.
[PhoneNumber] => +1-604-998-4665
)[Address] => Array
(
[StreetLines] => Array
(
[0] => 112
[1] => 19055 AIRPORT WAY
)[City] => PITT MEADOWS
[StateOrProvinceCode] => BC
[PostalCode] => V3Y0G4
[CountryCode] => CA
))
)
)
[RateRequestTypes] => NONE
[Recipient] => Array
(
[Contact] => Array
(
[PersonName] => Rosalinda Thorleifson
[CompanyName] => Inca Networks
[PhoneNumber] => 6049984665
)[Address] => Array
(
[StreetLines] => Array
(
[0] => 112-19055 Airport Way
[1] =>
)[Residential] =>
[PostalCode] => V3Y0G4
[City] => PITT MEADOWS
[StateOrProvinceCode] => BC
[CountryCode] => CA
))
[LabelSpecification] => Array
(
[LabelFormatType] => COMMON2D
[ImageType] => PNG
[LabelStockType] => STOCK_4X6
)[TotalWeight] => Array
(
[Value] => 33.7
[Units] => KG
)[RequestedPackageLineItems] => Array
(
[0] => Array
(
[SequenceNumber] => 1
[GroupNumber] => 1
[GroupPackageCount] => 1
[Weight] => Array
(
[Value] => 14.7
[Units] => KG
)[SpecialServicesRequested] => Array
(
[SpecialServiceTypes] => Array
(
[0] => SIGNATURE_OPTION
)[SignatureOptionDetail] => Array
(
[OptionType] => ADULT
))
[CustomerReferences] => Array
(
[0] => Array
(
[CustomerReferenceType] => CUSTOMER_REFERENCE
[Value] => 205108
))
)
)
[SpecialServicesRequested] => Array
(
[EventNotificationDetail] => Array
(
[EventNotifications] => Array
(
[Role] => SHIPPER
[Events] => Array
(
[0] => ON_DELIVERY
[1] => ON_EXCEPTION
[2] => ON_SHIPMENT
[3] => ON_TENDER
)[NotificationDetail] => Array
(
[0] => Array
(
[NotificationType] => EMAIL
[EmailDetail] => Array
(
[EmailAddress] => rosalinda.thorleifson@incanetworks.com
)[Localization] => Array
(
[LanguageCode] => EN
))
[1] => Array
(
[NotificationType] => EMAIL
[EmailDetail] => Array
(
[EmailAddress] => bluelineorders@incanetworks.com
)[Localization] => Array
(
[LanguageCode] => EN
))
)
[FormatSpecification] => Array
(
[NotificationFormatType] => html
))
)
[SpecialServiceTypes] => Array
(
[0] => EVENT_NOTIFICATION
[1] => BROKER_SELECT_OPTION
))
[PackageCount] => 2
[CustomsClearanceDetail] => Array
(
[DutiesPayment] => Array
(
[PaymentType] => RECIPIENT
)[Brokers] => Array
(
[Type] => IMPORT
[Broker] => Array
(
[AccountNumber] => Incpit
[Contact] => Array
(
[PersonName] => Vicky Deluca
[CompanyName] => Geo. H. Young & Co. Ltd.
[PhoneNumber] => 204-947-6851
[EMailAddress] => pembina@ghy.com
)[Address] => Array
(
[StreetLines] => 809-167 Lombard Ave.
[City] => Winnipeg
[StateOrProvinceCode] => MB
[PostalCode] => r3b 3h8
[CountryCode] => CA
))
)
[CustomsValue] => Array
(
[Amount] => 7275
[Currency] => USD
)[Commodities] => Array
(
[0] => Array
(
[Name] => bltasi-flex-video-transcoder
[NumberOfPieces] => 1
[Description] => bltasi-flex-video-transcoder
[CountryOfManufacture] => CA
[Weight] => Array
(
[Units] => KG
[Value] => 14.7
)[Quantity] => 1
[UnitPrice] => Array
(
[Amount] => 7275
[Currency] => USD
)[CustomsValue] => Array
(
[Amount] => 7275
[Currency] => USD
)[QuantityUnits] => EA
)[1] => Array
(
[Name] => blt-204-hd-mpeg-2-transcoder
[NumberOfPieces] => 1
[Description] => blt-204-hd-mpeg-2-transcoder
[CountryOfManufacture] => CA
[Weight] => Array
(
[Units] => KG
[Value] => 9.5
)[Quantity] => 2
[UnitPrice] => Array
(
[Amount] => 4618
[Currency] => USD
)[CustomsValue] => Array
(
[Amount] => 9236
[Currency] => USD
)[QuantityUnits] => EA
))
[ExportDetail] => Array
(
[B13AFilingOption] => NOT_REQUIRED
))
)
)
FedEx RESPONSE: Reveal
stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => ship
[Code] => 8346
[Message] => Broker Select Option is not allowed.
[LocalizedMessage] => Broker Select Option is not allowed.
)[TransactionDetail] => stdClass Object
(
[CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
)[Version] => stdClass Object
(
[ServiceId] => ship
[Major] => 21
[Intermediate] => 0
[Minor] => 0
))
FedEx REQUEST: Reveal
Array
(
[WebAuthenticationDetail] => Array
(
[UserCredential] => Array
(
[Key] => 68DHGcbWI1AwuXEj
[Password] => JactQchWDJx57oGQRYx71Sxi8
))
[ClientDetail] => Array
(
[AccountNumber] => 510087640
[MeterNumber] => 118979507
)[TransactionDetail] => Array
(
[CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
)[Version] => Array
(
[ServiceId] => ship
[Major] => 21
[Intermediate] => 0
[Minor] => 0
)[RequestedShipment] => Array
(
[PreferredCurrency] => USD
[DropoffType] => REGULAR_PICKUP
[ServiceType] => FEDEX_GROUND
[ShipTimestamp] => 2017-12-06T11:57:06+00:00
[PackagingType] => YOUR_PACKAGING
[Shipper] => Array
(
[Contact] => Array
(
[PersonName] => Inca Networks
[CompanyName] => Inca Networks Inc.
[PhoneNumber] => +1-604-998-4665
)[Address] => Array
(
[StreetLines] => Array
(
[0] => 112
[1] => 19055 AIRPORT WAY
)[City] => PITT MEADOWS
[StateOrProvinceCode] => BC
[PostalCode] => V3Y0G4
[CountryCode] => CA
[Residential] =>
)[Tins] => Array
(
[TinType] => BUSINESS_STATE
[Number] => 820255495
))
[ShippingChargesPayment] => Array
(
[PaymentType] => SENDER
[Payor] => Array
(
[ResponsibleParty] => Array
(
[AccountNumber] => 510087640
[Contact] => Array
(
[PersonName] => Inca Networks
[CompanyName] => Inca Networks Inc.
[PhoneNumber] => +1-604-998-4665
)[Address] => Array
(
[StreetLines] => Array
(
[0] => 112
[1] => 19055 AIRPORT WAY
)[City] => PITT MEADOWS
[StateOrProvinceCode] => BC
[PostalCode] => V3Y0G4
[CountryCode] => CA
))
)
)
[RateRequestTypes] => NONE
[Recipient] => Array
(
[Contact] => Array
(
[PersonName] => Rosalinda Thorleifson
[CompanyName] => Inca Networks
[PhoneNumber] => 6049984665
)[Address] => Array
(
[StreetLines] => Array
(
[0] => 112-19055 Airport Way
[1] =>
)[Residential] =>
[PostalCode] => V3Y0G4
[City] => PITT MEADOWS
[StateOrProvinceCode] => BC
[CountryCode] => CA
))
[LabelSpecification] => Array
(
[LabelFormatType] => COMMON2D
[ImageType] => PNG
[LabelStockType] => STOCK_4X6
)[TotalWeight] => Array
(
[Value] => 33.7
[Units] => KG
)[RequestedPackageLineItems] => Array
(
[0] => Array
(
[SequenceNumber] => 2
[GroupNumber] => 1
[GroupPackageCount] => 1
[Weight] => Array
(
[Value] => 19
[Units] => KG
)[SpecialServicesRequested] => Array
(
[SpecialServiceTypes] => Array
(
[0] => SIGNATURE_OPTION
)[SignatureOptionDetail] => Array
(
[OptionType] => ADULT
))
[CustomerReferences] => Array
(
[0] => Array
(
[CustomerReferenceType] => CUSTOMER_REFERENCE
[Value] => 205108
))
)
)
[SpecialServicesRequested] => Array
(
[EventNotificationDetail] => Array
(
[EventNotifications] => Array
(
[Role] => SHIPPER
[Events] => Array
(
[0] => ON_DELIVERY
[1] => ON_EXCEPTION
[2] => ON_SHIPMENT
[3] => ON_TENDER
)[NotificationDetail] => Array
(
[0] => Array
(
[NotificationType] => EMAIL
[EmailDetail] => Array
(
[EmailAddress] => rosalinda.thorleifson@incanetworks.com
)[Localization] => Array
(
[LanguageCode] => EN
))
[1] => Array
(
[NotificationType] => EMAIL
[EmailDetail] => Array
(
[EmailAddress] => bluelineorders@incanetworks.com
)[Localization] => Array
(
[LanguageCode] => EN
))
)
[FormatSpecification] => Array
(
[NotificationFormatType] => html
))
)
[SpecialServiceTypes] => Array
(
[0] => EVENT_NOTIFICATION
[1] => BROKER_SELECT_OPTION
))
[PackageCount] => 2
[CustomsClearanceDetail] => Array
(
[DutiesPayment] => Array
(
[PaymentType] => RECIPIENT
)[Brokers] => Array
(
[Type] => IMPORT
[Broker] => Array
(
[AccountNumber] => Incpit
[Contact] => Array
(
[PersonName] => Vicky Deluca
[CompanyName] => Geo. H. Young & Co. Ltd.
[PhoneNumber] => 204-947-6851
[EMailAddress] => pembina@ghy.com
)[Address] => Array
(
[StreetLines] => 809-167 Lombard Ave.
[City] => Winnipeg
[StateOrProvinceCode] => MB
[PostalCode] => r3b 3h8
[CountryCode] => CA
))
)
[CustomsValue] => Array
(
[Amount] => 9236
[Currency] => USD
)[Commodities] => Array
(
[0] => Array
(
[Name] => blt-204-hd-mpeg-2-transcoder
[NumberOfPieces] => 1
[Description] => blt-204-hd-mpeg-2-transcoder
[CountryOfManufacture] => CA
[Weight] => Array
(
[Units] => KG
[Value] => 9.5
)[Quantity] => 2
[UnitPrice] => Array
(
[Amount] => 4618
[Currency] => USD
)[CustomsValue] => Array
(
[Amount] => 9236
[Currency] => USD
)[QuantityUnits] => EA
))
[ExportDetail] => Array
(
[B13AFilingOption] => NOT_REQUIRED
))
)
)
FedEx RESPONSE: Reveal
stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => ship
[Code] => 2022
[Message] => The masterTrackingId is invalid
[LocalizedMessage] => The masterTrackingId is invalid
)[TransactionDetail] => stdClass Object
(
[CustomerTransactionId] => *** Express Domestic Shipping Request using PHP ***
)[Version] => stdClass Object
(
[ServiceId] => ship
[Major] => 21
[Intermediate] => 0
[Minor] => 0
))
-
Hi Inca,
This is strange that you are getting the problem. This error comes when the link between two packages(symbolised by the MasterTracking ID) is incorrect. In order to the order and check the packaging.
Would it be possible for you to provide us admin access via ticket and the order number for which you are getting this error? We will immediately check this out.
Regards,
Anindo -
I have added you as a user.
Thanks so much.
-
Hi Inca,
Thanks.
We are checking this and our team will fix your issue.
-
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