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    • December 22, 2017 at 5:08 am #60282
      Anonymous
      Inactive

      Hello,

      I tried to test requesting a FedEx pickup for an order. I receive this code: Order # – Pickup request error: Authentication Failed

      I am using my test key information, is this why I received this code? I have not yet used my production key since we are still in the testing phase.

      I turned on debug mode but it did not provide me with any information.

      Thank you

    • December 22, 2017 at 4:58 pm #60298
      Anonymous
      Inactive

      Hi Inca,

      This error comes when your credentials to generate labels in live mode or raise a Pickup.
      In order to this, kindly complete the evaluation by reading the simple writeup here :

      Advanced Services Authorization to use Print Label feature

      You need to contact FedEx with the sample label generated using Test Account details.
      Please follow

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