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    • October 5, 2017 at 11:37 am #54700
      Anonymous
      Inactive

      Hi there,
      When I manually enter a tracking number, the default Order Completed email does not display the tracking number. I only see “Shipping Detail” and it is empty underneath. Please help!

      Thanks in advance,
      Jennifer

    • October 5, 2017 at 3:23 pm #54726
      Anonymous
      Inactive

      Hi Jennifer,

      Please make sure you have installed the latest version of the plugin, currently our latest version is 1.5.13

      If you still face issues please raise a request in xadapter support and provide admin credentials so that we can test this, we’ll need to check.

      Regards,
      Lorenzo
      Team Xadapter

    • October 6, 2017 at 12:45 am #54762
      Anonymous
      Inactive

      Thanks for the quick reply, Lorenzo. I may have a larger issue with this plugin than that, however… just want to run this by you first:
      I have disabled rates from displaying on the shopping cart, as we to view the price of the label before we purchase, in the backend?

    • October 6, 2017 at 11:44 am #54770
      Anonymous
      Inactive

      Hi Jennifer,

      Currently we tor

      Let me know if that could work for a workaround. We’ll implement this in the future to view the real time rates in the backend, we’re currently testing with our DHL plugin.

      Regards,
      Lorenzo
      Team Xadapter

    • October 13, 2017 at 8:59 pm #55120
      Anonymous
      Inactive

      Hi Lorenzo,

      Any hope on the refund request from last Friday? I submitted a support ticket to keep things private (#16815). It would be greatly appreciated.

      Thanks in advance for your consideration,
      Jennifer

    • October 13, 2017 at 9:33 pm #55122
      Anonymous
      Inactive

      Hi Jennifer,

      I couldn’t get time to check with our team regarding this, since you have crossed the 30 days time. Not sure if our team will agree for the refund. I’ll let you know by Monday.

      Regards,
      Lorenzo

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