Email tracking not working

XAdapter Forums EasyPost Shipping Method Plugin for WooCommerce Email tracking not working

This topic contains 5 replies, has 2 voices, and was last updated by Lorenzo Lorenzo 1 month, 1 week ago.

  • Author
    Posts
  • #54700
    Jennifer
    Jennifer
    Participant

    Hi there,
    When I manually enter a tracking number, the default Order Completed email does not display the tracking number. I only see “Shipping Detail” and it is empty underneath. Please help!

    Thanks in advance,
    Jennifer

  • #54726
    Lorenzo
    Lorenzo
    Keymaster

    Hi Jennifer,

    Please make sure you have installed the latest version of the plugin, currently our latest version is 1.5.13

    If you still face issues please raise a request in xadapter support and provide admin credentials so that we can test this, we’ll need to create few test orders to check.

    Regards,
    Lorenzo
    Team Xadapter

  • #54762
    Jennifer
    Jennifer
    Participant

    Thanks for the quick reply, Lorenzo. I may have a larger issue with this plugin than that, however… just want to run this by you first:
    I have disabled rates from displaying on the shopping cart, as we do not want customers to select a carrier. However, there seems to be no way to view and select real time rates from the backend. It looks like we are purchasing a label without seeing the price first in the backend. Is there a way to view the price of the label before we purchase, in the backend?

  • #54770
    Lorenzo
    Lorenzo
    Keymaster

    Hi Jennifer,

    Currently we don’t have an option to view the real time rates in the order page back end. But if you want a quick way of calculating the shipping cost you can use our online tool.Shipping Calculator

    Let me know if that could work for a workaround. We’ll implement this in the future to view the real time rates in the backend, we’re currently testing with our DHL plugin.

    Regards,
    Lorenzo
    Team Xadapter

  • #55120
    Jennifer
    Jennifer
    Participant

    Hi Lorenzo,

    Any hope on the refund request from last Friday? I submitted a support ticket to keep things private (#16815). It would be greatly appreciated.

    Thanks in advance for your consideration,
    Jennifer

  • #55122
    Lorenzo
    Lorenzo
    Keymaster

    Hi Jennifer,

    I couldn’t get time to check with our team regarding this, since you have crossed the 30 days time. Not sure if our team will agree for the refund. I’ll let you know by Monday.

    Regards,
    Lorenzo

    • This reply was modified 1 month, 1 week ago by Lorenzo Lorenzo.

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