Viewing 5 reply threads
  • Author
    Posts
    • February 1, 2018 at 3:43 pm #62945
      Anonymous
      Inactive

      Haven’t seen anything so this confusing for a long time.
      I signed up with https://entwickler.dhl.de/en/web/ep/welcome (developer portal). Then they told me I need to create application. Few days later the status of application was approved.

      Then I signed up here https://www.mydhl.dhl.com/mydhl/appmanager/smep/customerDesktop?_nfpb=true&_pageLabel=smep_portal_page_login&timedOut=true&_nfls=false but there is no account number. I contacted DHL but nobody has replied.

      If I add the Site ID and Site Password (the ones I have from developer portal) I get “Validation Failure:Site Id is wrong”. But then again, I don’t have an account number, so that’s probably why.

      My questions:
      1. Is the password the same password I use to login to DHL developer portal?
      2. Is the Site ID the same name I used when registering developer account?
      3. Do I contact the developer version of DHL about Account Number or MyDHL support?

      PS. There is also a bug with this plugin when using PRO theme by theme.co
      You cannot upload images in headers and have to disable DHL plugin in order to use the theme properly.

    • February 1, 2018 at 3:53 pm #62963
      Anonymous
      Inactive

      Hi,

      Please let us know which service you’ll be using,

      1. DHL Paket(Works only if base country is Germany) and has only print label permission: The username and password is the DHL Paket business account login credentials in production mode, You need to register with DHL paket first and they will provide you with an account number.

      2. DHL Express(Works world wide) has print labels and rate request option: You need to xmlrequests@dhl.com

      Regards,
      Lorenzo

    • February 2, 2018 at 9:32 am #63057
      Anonymous
      Inactive

      Ah ok, thanks. I only need DHL Express. Now it makes sense, I didn’t need developers account at all.

      Also, is it possible to change images.

      Thanks.

    • February 2, 2018 at 9:37 am #63059
      Anonymous
      Inactive

      Hi,

      Our current version of the plugin is compatible with the latest version of the woocommerce plugin, you shouldn’t have any issues updating the images, if you’re facing issues please raise a support ticket, provide admin credentials to the site so that we can have a look.

      Regards,
      Lorenzo

    • February 2, 2018 at 9:52 am #63061
      Anonymous
      Inactive

      Thanks, I submitted bug report.

    • February 2, 2018 at 9:55 am #63062
      Anonymous
      Inactive

      Hi,

      Thanks, I’ll check the issue in the ticket.

      Regards,
      Lorenzo

  • Author
    Posts
Viewing 5 reply threads
  • You must be logged in to reply to this topic.
Scroll to Top