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    • February 23, 2018 at 4:38 pm #65095
      Anonymous
      Inactive

      Hi,
      I have this plugin and it has worked well for me. I tried several shipping plugins, this was the only plugin that could do what i needed.

      However, i do have a couple of issues:
      1. How do not see that option from my account page. I only have the option to extend at full price.
      2. Also, I am getting this message in my site:
      “A license key for shippingpro could not be found. Maybe you forgot to enter a license key when setting up shippingpro, or the key was deactivated in your account. You can reactivate license key at your plugin settings page.”
      For info, my site has moved server during the year, so maybe this has caused confusion. I only use this plugin on 1 site and the code listed in settings, is the same code i was provided in the order email. Please detail how to clear this error. My 1 year license has recently expired, but i am sure this message was showing when the license was still active. i cannot see any way to deactivate a website in my xadaptor account (maybe that is due to my subscription expiring in January 2018?).
      Thanks
      Paul

    • February 23, 2018 at 5:03 pm #65097
      Anonymous
      Inactive

      Hi Paul,

      Thanks for reaching out to us.

      Ideally, the message that you are getting in your site regarding the “License Key” will appear only when your plugin license has expired.
      As you have mentioned that it has been more than year, since the first purchase, your plugin license has expired and hence we would recommend you to get updates and support.

      Also we can provide you the 50% discount coupon, could you please raise this query via this link?
      Our team will get back to you quickly and help you with this.

      Let us know if you have any query.
      Regards,

    • February 24, 2018 at 11:31 am #65148
      Anonymous
      Inactive

      Hi,

      I have raised the query, via the link.

      Thanks
      Paul

    • February 25, 2018 at 12:54 pm #65167
      Anonymous
      Inactive

      Hi Paul,

      Thanks for that.

      Our team has replied you via that ticket.
      Kindly check with it.

      Let us know if you have any query.
      Regards,

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