DHL Express - XAdapter

This topic has 20 replies, 5 voices, and was last updated 5 years, 7 months ago by Anonymous.

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- July 9, 2017 at 1:54 am #50736
  
  Anonymous
  Inactive
  
  I got this error:
  
  DHL Express Return Shipment Error:111 : Error in parsing request XML:Error: Datatype error: In element ‘LogoImageFormat’ : Value ” must be one of [PNG, GIF, JPEG, JPG]. at line 92, column 154
  
  Can someone tell me why?
- July 10, 2017 at 3:34 pm #50776
  
  Anonymous
  Inactive
  
  Hi Simina,
  
  The error message states that the logo image for the label is the wrong format. Supported formats are [PNG, GIF, JPEG, JPG].
  
  Let me know if you have any queries.
  
  Regards,
  Lorenzo
  Team Xadapter
- July 12, 2017 at 4:36 pm #50956
  
  Anonymous
  Inactive
  
  Hi Lorenzo,
  
  Its okay now. I just leave it blank for now. But incase I will put logo on those format. to put like this: \\logo.png? or just logo.png?
  
  and also how can I check log of a Shipment Validation Request??? I cant seem to see it on debugging mode.
- July 12, 2017 at 9:41 pm #50984
  
  Anonymous
  Inactive
  
  I got this error now..
  
  Packed dhl_EXPRESS_EASY_BOX
  Warning: Cannot modify header information – headers already sent by (output started at /home4/ibt***/public_html/wp-content/plugins/dhl-woocommerce-shipping/dhl_express/includes/class-wf-dhl-woocommerce-shipping-admin-helper.php:89) in /home4/ibt******/public_html/wp-includes/pluggable.php on line 1210
- July 12, 2017 at 9:45 pm #50985
  
  Anonymous
  Inactive
  
  Hi simina,
  
  Please let us know the plugin version you’re using. We had fixed this issue in our later version of the plugin. Currently we have 3.2.0
  
  Regards,
  Lorenzo
  Team Xadapter
- July 13, 2017 at 12:57 am #50998
  
  Anonymous
  Inactive
  
  Im using 3.2.0.
- July 13, 2017 at 1:34 am #51002
  
  Anonymous
  Inactive
  
  I fixed it already. I think i did not fill the DHL currency. thats why.
  
  Uhmm anyways can you send me a default box sizes and dimensions to 2.
- July 13, 2017 at 5:51 pm #51109
  
  Anonymous
  Inactive
  
  Actually i thought its fixed already. that error is still there. when im going to generate packages (DHL Express) i will get still that error..
  
  Can you guys have a prompt support pls? its like two days to get a reply..
- July 13, 2017 at 6:28 pm #51112
  
  Anonymous
  Inactive
  
  I already upgraded it do you have the correct box sizes. The inner and outer dimensions. Im using KG & CM.
- July 13, 2017 at 6:48 pm #51116
  
  Anonymous
  Inactive
  
  Hi Simina,
  
  Could you please raise a ticket in Xadapter support and provide admin credentials to your site so that we can check the issue,
  
  And regarding the box size we do not have any default box sizes.
  
  Regards
  Lorenzo
  Team Xadapter
- July 13, 2017 at 7:06 pm #51120
  
  Anonymous
  Inactive
  
  Okay noted. Sending ticket.
  
  So btw, boxes dimensions are different from flyer bags right?
- July 13, 2017 at 7:26 pm #51125
  
  Anonymous
  Inactive
  
  Hi Simina,
  
  Yes the DHL flyer bags are different.
  
  Regards,
  Lorenzo
  Team Xadapter
- July 16, 2017 at 12:24 pm #51213
  
  Anonymous
  Inactive
  
  Hi Lorenzo,
  
  I updated now to 3.2.2.
  
  I set my packges into flyers. its working fine i think.
  
  But now i have this question.
  
  <SpecialService><SpecialServiceType>DS</SpecialServiceType></SpecialService> I did not even tick insurance but when it goes to DHL it says that one.
  
  and this one. <HideAccount> should be set an N. <–where can i set this into N?
- July 16, 2017 at 2:00 pm #51214
  
  Anonymous
  Inactive
  
  Lorenzo,]
  
  I just need this to N
  
  current:
  
  <Label><HideAccount>Y</HideAccount><LabelTemplate>8X4_A4_PDF</LabelTemplate></Label>
  
  wanted:
  
  <Label><HideAccount>N</HideAccount><LabelTemplate>8X4_A4_PDF</LabelTemplate></Label>
  
  how do that? please advise…
- July 17, 2017 at 6:45 pm #51251
  
  Anonymous
  Inactive
  
  Hi Simina,
  
  Use the following code in functions.php, add your altered coded in the code snippet.
  
  add_filter( ‘wf_dhl_label_request’, ‘wf_alter_dhl_request’, 10, 2 );
  function wf_alter_dhl_request($xmlRequest, $order_id){
  $xml_obj = new SimpleXMLElement($xmlRequest);
  /*
  Put your code here to alter the request
  */
  
  $doc = new DOMDocument();
  $doc->formatOutput = TRUE;
  $doc->loadXML($xml_obj->asXML());
  return $doc->saveXML();
  }
  
  Regards,
  Lorenzo
  Team xadapter
- July 18, 2017 at 3:03 pm #51318
  
  Anonymous
  Inactive
  
  Like how? I mean the exact code to N for this line:
  
  <Label><HideAccount>Y</HideAccount><LabelTemplate>8X4_A4_PDF</LabelTemplate></Label>
  
  in debugging mode create shipment. XML shows that its Y.
- July 19, 2017 at 4:51 pm #51374
  
  Anonymous
  Inactive
  
  Hi Simina,
  
  We’ll have a discussion with our team if we can add this as an option in our plugin settings itself, if its not possible we’ll provide a code snippet.
  
  Regards,
  Lorenzo
  Team xadapter
- August 17, 2017 at 5:04 pm #52540
  
  Anonymous
  Inactive
  
  my DHL account number is not being passed to DHL in the DHL Express part of this plugin
  
  Any ideas ?
- August 17, 2017 at 6:11 pm #52546
  
  Anonymous
  Inactive
  
  Hi Spirits,
  
  Please make sure you have selected the Request Type in the plugin settings as Account Rates, and your account number is updated in the plugin settings as well. And select the Payment Duty Type as Recipient or shipper.
  
  Regards,
  Lorenzo
  Team xadapter
- September 11, 2018 at 2:48 pm #79122
  
  Anonymous
  Inactive
  
  DHL Express Create Shipment Error:111 : Error in parsing request XML:Error: Datatype error: In element ‘GlobalProductCode’ : Value ‘undefined’ does not match regular expression facet ‘([A-Z0-9])*’.. at line 50, column 58
- September 11, 2018 at 2:50 pm #79224
  
  Anonymous
  Inactive
  
  Hi,
  
  While creating shipments, if there are no DHL services available for selection, you’ll receive this error. DHL services may not be available for some time due to server issues.
  
  In these cases, click on Regenerate Butto generate labels.
  
  If you continue facing the issue, please let us know.
  
  Regards,
  Vineet
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