- This topic has 27 replies, 3 voices, and was last updated 5 years, 7 months ago by
.
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Posts
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parcels to USA/Canada will automatically create matching CN23 forms. Sometimes I get an error though, stating that the CN23 weight does not match the entered parcel weight. I can then manually increase the parcel weight until it accepts it. However, I would have expected that the CN23 weight is taken from the value that I have entered. How is it calculated, and can the behavior be changed? I have already paid excess shipping because of this.
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Hi,
The weight in the commercial invoice is taken from the products, please make sure you have entered the correct weight in the product data.
Regards,
Lorenzo -
I to determine weight and size based on product data. Shouldn’t the result be always the same for CN23?
Cheers
Frank -
Hi Frank,
When you generate the package it will take the product weight and while creating shipment if you change the weight of the product and if it does not match it will result in error,
So the package weight should not be lesser than the product weight.
Regards,
Lorenzo -
I have clicked “generate package” instantly followed by clicking “create shipment”. I had changed product weights recently, is it possible that one of the buttons takes the product weight from the info in the ordered items, and the other takes it from the product definition?
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Hi,
They all should be taking from the product details, when you generate package and create shipment it should have same weight and dimension in them, If you want me to check the debug data you can turn on the debug data in the plugin settings and while creating shipment copy and share the debug data here.
Regards,
Lorenzo -
Hi Lorenzo,
thanks, I’ll do that when I have this problem next time.
Thanks also for responding to my other questions so quickly, this is really good support!
Cheers
Frank -
Hi Frank,
You’re welcome, if you’re happy with the plugin and support do leave us a review here:
https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/
WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label
Would mean a lot to us 🙂
Regards,
Lorenzo -
Hi Lorenzo,
I still have this problem, and I have captured debug data before and after manually fixing it. How can I send you the files?
Cheers
Frank -
Hi Frank,
You can raise a ticket and share the debug data, or you can share the details here as well, just make sure you remove the account details from the debug data.
Regards,
Lorenzo -
Hi Lorenzo,
then I’ll just paste the files here. The second one is the response after having manually increased the parcel weight (this is in many cases causing additional cost for me).
Cheers
Frank—————— log 1 ——————–
<html><head>
<meta http-equiv=”content-type” content=”text/html; charset=UTF-8″></head><body>dhl debug mode is on – to hide these messages, turn debug mode off in the settings.<br>DHL REQUEST for package 1: <pre class=”debug_info” style=”background:#EEE;border:1px solid #DDD;padding:5px;”>Array
(
[Version] => Array
(
[majorRelease] => 2
[minorRelease] => 2
)[ShipmentOrder] => Array
(
[sequenceNumber] => 1
[Shipment] => Array
(
[ShipmentDetails] => Array
(
[product] => V53WPAK
[accountNumber] => xxxxx
[shipmentDate] => 2018-07-31
[ShipmentItem] => Array
(
[weightInKG] => 0.81
[lengthInCM] => 0
[widthInCM] => 0
[heightInCM] => 0
)[Service] => Array
(
[Premium] => 1
))
[Shipper] => Array
(
[Name] => Array
(
[name1] => xxxxx
[name2] => xxxxx
)[Address] => Array
(
[streetName] => xxxxx
[streetNumber] => xxxxx
[zip] => xxxxx
[city] => xxxxx
[Origin] => Array
(
[countryISOCode] => DE
[state] => xxxxx
))
[Communication] => Array
(
[email] => xxxxx
[contactPerson] => xxxxx
[phone] => xxxxx
))
[Receiver] => Array
(
[name1] => xxxxx
[Address] => Array
(
[name2] => xxxxx
[streetName] => xxxxx
[streetNumber] => ,
[zip] => xxxxx
[city] => xxxxx
[Origin] => Array
(
[countryISOCode] => NZ
))
[Communication] => Array
(
[contactPerson] => xxxxx
[phone] => xxxxx
))
[ExportDocument] => Array
(
[exportType] => OTHER
[exportTypeDescription] => goods
[termsOfTrade] => CIP
[placeOfCommital] => DE
[additionalFee] => 0
[ExportDocPosition] => Array
(
[description] => Electronic components
[countryCodeOrigin] => DE
[amount] => 2
[netWeightInKG] => 0.41
[customsValue] => 103.55
[customsTariffNumber] => 1920
))
)
)
)
DHL RESPONSE for package 1: <pre class=”debug_info” style=”background:#EEE;border:1px solid #DDD;padding:5px;”>stdClass Object
(
[Version] => stdClass Object
(
[majorRelease] => 2
[minorRelease] => 0
)[Status] => stdClass Object
(
[statusCode] => 1101
[statusText] => Hard validation error occured.
[statusMessage] => Die Gewichtsangabe ist kleiner als im CN23-Formular
)[CreationState] => stdClass Object
(
[sequenceNumber] => 1
[LabelData] => stdClass Object
(
[Status] => stdClass Object
(
[statusCode] => 1101
[statusText] => Hard validation error occured.
[statusMessage] => Array
(
[0] => Die Gewichtsangabe ist kleiner als im CN23-Formular
[1] => Die Gewichtsangabe ist kleiner als im CN23-Formular
))
)
)
)
Back to Order</body></html>—————— log 2 ——————–
<html><head>
<meta http-equiv=”content-type” content=”text/html; charset=UTF-8″></head><body>dhl debug mode is on – to hide these messages, turn debug mode off in the settings.<br>DHL REQUEST for package 1: <pre class=”debug_info” style=”background:#EEE;border:1px solid #DDD;padding:5px;”>Array
(
[Version] => Array
(
[majorRelease] => 2
[minorRelease] => 2
)[ShipmentOrder] => Array
(
[sequenceNumber] => 1
[Shipment] => Array
(
[ShipmentDetails] => Array
(
[product] => V53WPAK
[accountNumber] => xxxxxx
[shipmentDate] => xxxxxx
[ShipmentItem] => Array
(
[weightInKG] => 1
[lengthInCM] => 0
[widthInCM] => 0
[heightInCM] => 0
)[Service] => Array
(
[Premium] => 1
))
[Shipper] => Array
(
[Name] => Array
(
[name1] => xxxxxx
[name2] => xxxxxx
)[Address] => Array
(
[streetName] => xxxxxx
[streetNumber] => xxxxxx
[zip] => xxxxxx
[city] => xxxxxx
[Origin] => Array
(
[countryISOCode] => DE
[state] => xxxxxx
))
[Communication] => Array
(
[email] => xxxxxx
[contactPerson] => xxxxxx
[phone] => xxxxxx
))
[Receiver] => Array
(
[name1] => xxxxxx
[Address] => Array
(
[name2] => xxxxxx
[streetName] => xxxxxx
[streetNumber] => ,
[zip] => xxxxxx
[city] => xxxxxx
[Origin] => Array
(
[countryISOCode] => NZ
))
[Communication] => Array
(
[contactPerson] => xxxxxx
[phone] => xxxxxx
))
[ExportDocument] => Array
(
[exportType] => OTHER
[exportTypeDescription] => goods
[termsOfTrade] => CIP
[placeOfCommital] => DE
[additionalFee] => 0
[ExportDocPosition] => Array
(
[description] => Electronic components
[countryCodeOrigin] => DE
[amount] => 2
[netWeightInKG] => 0.5
[customsValue] => 103.55
[customsTariffNumber] => 1920
))
)
)
)
DHL RESPONSE for package 1: <pre class=”debug_info” style=”background:#EEE;border:1px solid #DDD;padding:5px;”>stdClass Object
(
[Version] => stdClass Object
(
[majorRelease] => 2
[minorRelease] => 0
)[Status] => stdClass Object
(
[statusCode] => 0
[statusText] => ok
[statusMessage] => Der Webservice wurde ohne Fehler ausgeführt.
)[CreationState] => stdClass Object
(
[sequenceNumber] => 1
[LabelData] => stdClass Object
(
[Status] => stdClass Object
(
[statusCode] => 0
[statusText] => ok
[statusMessage] => Der Webservice wurde ohne Fehler ausgeführt.
)[shipmentNumber] => xxxxx
[labelUrl] => xxxxxx
[exportLabelUrl] => xxxxxx
))
)
Back to Order</body></html> -
Hi,
In the first log the package weight is 0.81kg and the product weight is 0.41 x 2 should be at-least 0.82 kg. Like in the second request the net weight(product weight) is 0.5 and the package weight sent is 1 kg so it match the weight hence it executed fine.
Regards,
Lorenzo -
Both requests are from exactly the same parcel, I just manually changed the weight before clicking “create shipment” a second time. And how is it possible that package weight and product weight differ?
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Hi Frank,
I’ll have to.
Regards,
Lorenzo -
Hi Lorenzo,
I’ll contact you as soon as I have this case again. The last 23 orders went through without problems.
Cheers
Frank -
Hi Frank,
Sure to check.
Regards,
Lorenzo -
Hi Lorenzo,
I have two new cases that show this problem, orders 2086 and 2106. I’ve created a ticked with the credentials.
Cheers
Frank -
Hi Frank,
We’ve found the issue, there was some issues on how the weight for the customs information was being calculated, our developer will fix and release a new version.
Regards,
Lorenzo -
Hi Lorenzo,
thanks for investigating this so quickly. Do you still need my two orders for testing, or can I continue processing them?
Cheers
Frank -
Hi Lorenzo,
the problem is still there, please have a look at order # 2106 in my shop. And I am getting the same error message now for to be okay.
Cheers
Frank -
Hi Lorenzo,
I can’t let my customer wait anothere day, so here is a screenshot showing the error message:
Cheers
Frank -
Hi Frank,
We have passed this error message to our developers. They will soon check this and we will let you know once we receive an update from them.
Regards,
Vineet -
Hi Vineet,
I still have this problem, again I could not complete two open orders. I need urgent help, as this is blocking my business. The orders that I had to leave open are 2159 / 2161.
Cheers
Frank -
Hi Frank,
Please share the admin login credentials in the ticket you raised, I tried to login and seem like you had changed the login credentials.
Regards,
Lorenzo -
Hi Lorenzo,
I haven’t changed those, and the account is active. I just checked, I can log into that account. That must be a typo or copy/paste issue.
Cheers
Frank -
Hi Frank,
I tried again and not able to login, can you please update the ticket with the same credentials. Check if there’s any case mistake in the username or password. I’m sorry I cannot share the credentials here since its public so please reply in the ticket.
Regards,
Lorenzo -
Hi Lorenzo,
I’m sure that this is not a server-side login problem, but I have changed the password nonetheless and made a new support ticket.
Cheers
Frank -
Hi Frank,
Thanks I’ll contact via ticket if any issues.
Regards,
Lorenzo
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