Cannot Configure the plugin

This topic contains 21 replies, has 2 voices, and was last updated by Anindo Anindo 1 year, 5 months ago.

  • Author
    Posts
  • #70842
    Anis
    Anis
    Participant

    Hello, I have tried to configure the plugin using the tutorial https://www.xadapter.com/setting-woocommerce-ups-shipping-plugin/ but even after doing eveything, i cannot manage the get the UPS options when user is about to checkout ? I simply get the option to Calculate shipping and no other options setup in UPS plugin. I am using Sydney theme and wordpress 4.9.5 I have tried to enable debug mode but there is no error message.

  • #70864
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    Thanks for reaching out to us.

    In order to check for the exact issue, we will be needing the UPS Request and Response.
    Can you please enable the “Debug Mode” in your settings and then place a product in cart and share the complete UPS Request and Response with us? So that we can check for the issue.
    And also could you kindly share the screenshot of the exact issue that you are referring to. So that we can help you.

    Let us know if you have any query.
    Regards,

  • #70988
    Anis
    Anis
    Participant

    null

  • #70992
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    Thanks for the debug info.

    From the Debug Response, I see that you are getting the below error: No rate returned, Shippers UPS Account is not enabled for the requested SurePost service

    The error indicates that “Sure Post services” are not enabled for your UPS Account. In order to get access to these services, you will need to approach UPS and get these services enabled for your Account.

    Also, since this is a public forum. Your credentials info in the debug request will be visible to others as well.
    Hence, once you check this reply, kindly delete this email.

    Let us know if you have any query.
    Regards,

  • #70993
    Anis
    Anis
    Participant

    Hello,

    those pics were uploaded by mistake, can you please delete them i have tried to delete this but could not. Hope you can help

  • #71013
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    No problem. I have deleted them.
    Hope this helps!

    Let us know if you have any query.
    Regards,

  • #71610
    Anis
    Anis
    Participant

    Hello

    I did contact UPS and they came back with the following response

    SurePost is a contractual service that has a requirement of a minimum of 7 packages daily, a daily pickup, and packages sizes that will fit in a standard mailbox. In the future, this is a service we may be able to add to the agreement. As of right now we cannot enable this services. Please uncheck this service. This link will show you where to uncheck the service.

    We are not sure if we will have 7 or more or less orders everyday, So according to UPS response and what you have suggested to enable SurePost, Am i correct to understand that this Plugin is not usable ?

  • #71611
    Anis
    Anis
    Participant

    Please check the Debug information with only the following services enabled

    Ground (UPS)
    Standard(UPS)
    Saver (UPS)
    First Class Mail (UPS)
    Priority Mail (UPS)

    Pre Packed product. Skipping the product # 641
    UPS: Using cached response.
    UPS REQUEST:
    <?xml version=”1.0″ ?>
    <AccessRequest xml:lang=’en-US’>
    <AccessLicenseNumber>4D3ACD857CBC6458</AccessLicenseNumber>
    <UserId>sisterhoneys</UserId>
    <Password>Dusty202!</Password>
    </AccessRequest>
    <?xml version=”1.0″ ?>
    <RatingServiceSelectionRequest>
    <Request>
    <TransactionReference>
    <CustomerContext>Rating and Service</CustomerContext>
    <XpciVersion>1.0</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>Shop</RequestOption>
    </Request>
    <PickupType>
    01
    <Description>Daily Pickup</Description>
    </PickupType>
    <Shipment>
    <Description>WooCommerce Rate Request</Description>
    <Shipper>
    <ShipperNumber>99E286</ShipperNumber>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>FL 32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </Shipper>
    <ShipTo>
    <Address>
    <AddressLine1>73rd St</AddressLine1>
    <StateProvinceCode>NY</StateProvinceCode>
    <City>NEW YORK</City>
    <PostalCode>11372</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipTo>
    <ShipFrom>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>FL 32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipFrom>
    <Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package><Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package><Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package> <TaxInformationIndicator/>
    </Shipment>
    </RatingServiceSelectionRequest>
    UPS RESPONSE:
    <?xml version=”1.0″?>
    <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>
    [UPS] No rate returned, The requested service is unavailable between the selected locations. (UPS code: 111210)
    Pre Packed product. Skipping the product # 641
    UPS: Using cached response.
    UPS REQUEST:
    <?xml version=”1.0″ ?>
    <AccessRequest xml:lang=’en-US’>
    <AccessLicenseNumber>4D3ACD857CBC6458</AccessLicenseNumber>
    <UserId>sisterhoneys</UserId>
    <Password>Dusty202!</Password>
    </AccessRequest>
    <?xml version=”1.0″ ?>
    <RatingServiceSelectionRequest>
    <Request>
    <TransactionReference>
    <CustomerContext>Rating and Service</CustomerContext>
    <XpciVersion>1.0</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>Shop</RequestOption>
    </Request>
    <PickupType>
    01
    <Description>Daily Pickup</Description>
    </PickupType>
    <Shipment>
    <Description>WooCommerce Rate Request</Description>
    <Shipper>
    <ShipperNumber>99E286</ShipperNumber>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>FL 32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </Shipper>
    <ShipTo>
    <Address>
    <AddressLine1>73rd St</AddressLine1>
    <StateProvinceCode>NY</StateProvinceCode>
    <City>NEW YORK</City>
    <PostalCode>11372</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipTo>
    <ShipFrom>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>FL 32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipFrom>
    <Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package><Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package><Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package> <TaxInformationIndicator/>
    </Shipment>
    </RatingServiceSelectionRequest>
    UPS RESPONSE:
    <?xml version=”1.0″?>
    <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>
    [UPS] No rate returned, The requested service is unavailable between the selected locations. (UPS code: 111210)
    Pre Packed product. Skipping the product # 641
    UPS: Using cached response.
    UPS REQUEST:
    <?xml version=”1.0″ ?>
    <AccessRequest xml:lang=’en-US’>
    <AccessLicenseNumber>4D3ACD857CBC6458</AccessLicenseNumber>
    <UserId>sisterhoneys</UserId>
    <Password>Dusty202!</Password>
    </AccessRequest>
    <?xml version=”1.0″ ?>
    <RatingServiceSelectionRequest>
    <Request>
    <TransactionReference>
    <CustomerContext>Rating and Service</CustomerContext>
    <XpciVersion>1.0</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>Shop</RequestOption>
    </Request>
    <PickupType>
    01
    <Description>Daily Pickup</Description>
    </PickupType>
    <Shipment>
    <Description>WooCommerce Rate Request</Description>
    <Shipper>
    <ShipperNumber>99E286</ShipperNumber>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>FL 32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </Shipper>
    <ShipTo>
    <Address>
    <AddressLine1>73rd St</AddressLine1>
    <StateProvinceCode>NY</StateProvinceCode>
    <City>NEW YORK</City>
    <PostalCode>11372</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipTo>
    <ShipFrom>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>FL 32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipFrom>
    <Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package><Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package><Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package> <TaxInformationIndicator/>
    </Shipment>
    </RatingServiceSelectionRequest>
    UPS RESPONSE:
    <?xml version=”1.0″?>
    <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</Custo

  • #71612
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    From the debug, I can see that you have incorrectly provided the postcode as “FL 32806”. Instead, you should provide “32806”. Changing this in plugin settings should resolve the problem.

    Can you please do this?
    Also, we request you to delete your account info from the forum as this is a public forum.

  • #71628
    Anis
    Anis
    Participant

    Hello I will test it now, I am not sure if i can delete the post, i do not get any option to do that, Can you please remove this info. When i sending such info. Is there any other way to send you such information if needed please ? Thank you

  • #71629
    Anis
    Anis
    Participant

    Hello, Thank you for the response. I have adjusted the postcode now, however it will select the first service in selection which is Groud(UPS) it would not give an option to pick up the nullservice, Is there again some kind of wrong configuration here ?

  • #71651
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    You can share the debug info here itslef, that not a problem. Just make sure the account info is removed.
    Say for ex: 4D3ACD857******

    Regarding single shipping service: You must have set “Offer rates” to Offer “only cheapest rates”. Kindly change it to “Offer all rates” and then check with it. Also ensure you have the services enabled in your settings page.

    Hope that helps!
    Let us know if you have any query.
    regards,

  • #71673
    Anis
    Anis
    Participant

    Hello,

    I have 4 services enabled in Servies and Packing
    03 Groud(UPS)
    11 Standard(UPS)
    65 Saver(UPS)
    M2 First Class Mail(UPS)
    M3 Priority Mail(UPS)

    As for “Offer Rates” option is concerned, it was was set up on “Offer the customer all rates quoted by UPS” null

  • #71676
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    The available services for those addresses are Ground, 3 day select, 2nd Air, Next day Air etc.
    You can check for all the available services for any particular source & destination address with the UPS official link: https://wwwapps.ups.com/time

    Kindly enable these services and check with it. There should not be a problem.
    Let us know if you have any query.
    Regards,

  • #74133
    Anis
    Anis
    Participant

    Hello,

    I hope you are well. I am attaching a picture again, i have enabled exactly the same options which you did suggest. However i can see these options when i am IN UK, but i cannot see these options when i browse it from a server in USA. I checked the services on the url you mentioned and the services are there in the area based on the post code i provided. Is there anything else am i missing ?null

  • #74138
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    Unfortunately, I did not exactly get you when you say “server in UK and USA”.
    The shipping services varies based on both “Ship-from/Origin” and “Ship-to/destination” addresses.
    Could you please let us know both of these address? Or share the UPS Request and Response?
    So that we can check this.

    Also you can check for all the available services for any particular source & destination address with the UPS official link: https://wwwapps.ups.com/time
    Regards,

  • #74146
    Anis
    Anis
    Participant

    Hello,

    I have selected those four options which you mentioned in your earlier mail that I should be enabling. But i still cannot see them as a shipping method. Please check that here. http://box5111.temp.domains/~sisterj4/

    Can you please help ?

  • #74149
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    Those services are domestic shipment services. So if your Origin Address is US, then these services will be returned only for US Destination address.
    And I was able to get these services returned on the link you have shared. Check the screenshot.

    However, other than US, for any other country, you will need to enable International services. These services may vary based on the country that you are shipping to. Please do check and let us know if you have any query.
    Regards,

  • #74613
    Anis
    Anis
    Participant

    Hello

    I hope you are well. As you suggested, we have enabled the 4 services you mentioned. It is running in test mode however the RealTime Rates option is checked. The dimension of the box we have provided is 12 inch x 12 inch x 4 inch. The rate for Ground (UPS) is for $40. We have checked the prices with UPS and they say that with this dimension of weight and size, the Ground UPS Service cost will be around $10.50 Can you help us here please ?null

  • #74633
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    Can you please provide us the UPS Request & Response of this issue?
    So that I can check and help you.

    Note: Kindly ensure to remove the sensitive information from the request, as this is a private forum.
    Regards,

  • #74672
    Anis
    Anis
    Participant

    Hello,

    The debug mode is enabled on this link yet http://box5111.temp.domains/~sisterj4/ you can check it yourself, however the http request and response data is below. Thank you

    <?xml version=”1.0″ ?>
    <AccessRequest xml:lang=’en-US’>
    <AccessLicenseNumber>4D3ACD857CBC6458</AccessLicenseNumber>
    <UserId>sisterhoneys</UserId>
    <Password>*******</Password>
    </AccessRequest>
    <?xml version=”1.0″ ?>
    <RatingServiceSelectionRequest>
    <Request>
    <TransactionReference>
    <CustomerContext>Rating and Service</CustomerContext>
    <XpciVersion>1.0</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>Shop</RequestOption>
    </Request>
    <PickupType>
    01
    <Description>Daily Pickup</Description>
    </PickupType>
    <Shipment>
    <Description>WooCommerce Rate Request</Description>
    <Shipper>
    <ShipperNumber>99E286</ShipperNumber>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </Shipper>
    <ShipTo>
    <Address>
    <AddressLine1>73rd St</AddressLine1>
    <StateProvinceCode>NY</StateProvinceCode>
    <City>NEW YORK</City>
    <PostalCode>11372</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipTo>
    <ShipFrom>
    <Address>
    <AddressLine>247 E. Michigan St</AddressLine>
    <City>Orlando</City>
    <PostalCode>32806</PostalCode>
    <CountryCode>US</CountryCode>
    </Address>
    </ShipFrom>
    <Package><PackagingType>02<Description>Package/customer supplied</Description></PackagingType><Description>Rate</Description><DirectDeliveryOnlyIndicator>yes</DirectDeliveryOnlyIndicator><Dimensions><UnitOfMeasurement>IN</UnitOfMeasurement><Length>30.48</Length><Width>30.48</Width><Height>10.16</Height></Dimensions><PackageWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>39.99</MonetaryValue></InsuredValue></PackageServiceOptions></Package> <TaxInformationIndicator/>
    </Shipment>
    </RatingServiceSelectionRequest>
    UPS RESPONSE:
    <?xml version=”1.0″?>
    <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>1</ResponseStatusCode><ResponseStatusDescription>Success</ResponseStatusDescription></Response><RatedShipment><Disclaimer>05<Description>Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment.</Description></Disclaimer><Service>03</Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.02</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.02</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery/><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.02</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.02</MonetaryValue></TotalCharges><Weight>5.0</Weight><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight></RatedPackage><NegotiatedRates><NetSummaryCharges><GrandTotal><CurrencyCode>USD</CurrencyCode><MonetaryValue>40.61</MonetaryValue></GrandTotal></NetSummaryCharges></NegotiatedRates></RatedShipment><RatedShipment><Disclaimer>05<Description>Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment.</Description></Disclaimer><Service>12</Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>137.11</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>137.11</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>137.11</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>137.11</MonetaryValue></TotalCharges><Weight>5.0</Weight><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight></RatedPackage><NegotiatedRates><NetSummaryCharges><GrandTotal><CurrencyCode>USD</CurrencyCode><MonetaryValue>135.74</MonetaryValue></GrandTotal></NetSummaryCharges></NegotiatedRates></RatedShipment><RatedShipment><Disclaimer>05<Description>Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment.</Description></Disclaimer><Service>59</Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>242.84</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>242.84</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery><ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>242.84</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>242.84</MonetaryValue></TotalCharges><Weight>5.0</Weight><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight></RatedPackage><NegotiatedRates><NetSummaryCharges><GrandTotal><CurrencyCode>USD</CurrencyCode><MonetaryValue>240.41</MonetaryValue></GrandTotal></NetSummaryCharges></NegotiatedRates></RatedShipment><RatedShipment><Disclaimer>05<Description>Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment.</Description></Disclaimer><Service>02</Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>199.74</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>199.74</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>199.74</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>199.74</MonetaryValue></TotalCharges><Weight>5.0</Weight><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>65.0</Weight></BillingWeight></RatedPackage><NegotiatedRates><NetSummaryCharges><GrandTotal><CurrencyCode>USD</CurrencyCode><MonetaryValue>197.74</MonetaryValue></GrandTotal></NetSummaryCharges></NegotiatedRates></RatedShipment><RatedShipment><Disclaimer>05<Description>Rate excludes VAT. 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  • #74700
    Anindo
    Anindo
    Keymaster

    Hi Anis,

    I have tried replicating the issue on your website, but almost all the products are ‘Out of Stock’.
    When I checked with debug info, the billable weight is going as 65 lbs, and dimensions are 31 x 31 x 10 (rounded values), when checked in UPS calculator, the rates for Ground are returning as shown in cart.

    Would it be possible for you to raise a ticket via support@xadapter.com and share the admin access to your website?
    So that I can login and check.

    Regards,

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