This topic contains 4 replies, has 2 voices, and was last updated by Lorenzo Lorenzo 1 year, 6 months ago.

  • Author
    Posts
  • #72118
    Joe
    Joe
    Participant

    Hello,

    I had the WooCommerce Services plugin running for my USPS Shipping before I purchased the XAdapter USPS Shipping plugin.
    I deactivated the WooCommerce Services Plugin and Installed the XAdapter and configured it.
    Now I have no shipping rates showing up in my shopping cart.
    Is there something in particular I need to look at ?

    Should I be able to see the plugin when I go to SHIPPING ZONES > SHIPPING OPTIONS ? (Because I don’t see it)

    When I add a product to the cart i get “Can not get rates”

    Thank You for the help !

  • #72201
    Lorenzo
    Lorenzo
    Keymaster

    Hi,

    Please make sure you have weight and dimension in the products, the plugin does not work with the shipping zones but it should calculate the rates if configured correctly,

    If you still face issues, please do turn on the developer mode in the plugin settings and while calculating shipping cost copy and paste the debug data here.

    Regards,
    Lorenzo

  • #72282
    Joe
    Joe
    Participant

    Ok,
    I did get the plugin to show rates but now, when I got to the Cart and I want to calculate shipping for a different country, I only get options for US and CANADA.
    I want to be able to ship worldwide.
    How can I assure that my customers will be able to get ALL international rates ?

    Joe

  • #72283
    Joe
    Joe
    Participant
  • #72342
    Lorenzo
    Lorenzo
    Keymaster

    Hi Joe,

    Please make sure the international services are enabled in the plugin settings, and if the destination country does not have postal code you’ll have to use the city name for calculating shipping cost.

    Regards,
    Lorenzo

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