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    • January 10, 2017 at 9:00 am #34542
      Anonymous
      Inactive

      Hi.
      I am trying to import a relatively small file (60 products out of my 2500) and although the file is in CSV format and all the fields seem to match up pre ‘import’ it just keeps hanging on me. I’ve left it for close to an hour now so I think I’m being patient enough lol.

      Have you had this problem before. What might be causing it?

      Many thanks
      Raf

    • January 10, 2017 at 1:05 pm #34573
      Anonymous
      Inactive

      FYI I’ve tried making the file smaller and only using 3 products.
      I’ve also tried saving the csv as a MS-Dos file rather than the delimited option.
      I’ve tried reinstalling the plug in.
      Exporting file works fine.

      Any help would be appreciated.

    • January 10, 2017 at 3:00 pm #34593
      Anonymous
      Inactive

      Hi Raf,

      We apologize for the inconvenience.

      We request you to raise a ticket at support@xadapter.com and share the csv file there .

      Regards,
      Nea

    • January 12, 2017 at 6:06 am #34883
      Anonymous
      Inactive

      Thank you for the response. Your email was correct. There is a way of opening up using libreoffice (free) and it works perfectly now. Much easier.

      p.s. I paid for the premium version of this plugin this morning so thank you.

    • January 12, 2017 at 2:51 pm #34905
      Anonymous
      Inactive

      Hi,

      Great.

      Let us know, if you have some query.

      Regards,

      Nea

    • May 2, 2017 at 7:53 am #44775
      Anonymous
      Inactive

      Could you share your solution please ?

    • May 3, 2017 at 9:25 pm #45045
      Anonymous
      Inactive

      Hi Paul,

      If the import process is getting hanged, please check if anything is logged under WooCommerce -> System Status -> Logs -> csv-import.

      If the log file cannot help to sort out the issue, please raise a support ticket with the CSV at http://support.xadapter.com/

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