- This topic has 3 replies, 4 voices, and was last updated 6 years, 10 months ago by Anonymous.
January 18, 2017 at 8:09 pm #35359AnonymousInactive
We are working with integrating the plugin with our woocommerce shop.
Meanwhile we are getting an error,
Der Nutzer des Webservice konnte nicht authentifiziert werden
— Rough Translation —
The user of the web service could not be authenticated
I am using the “account number” from DHL Geschäftskundenportal
and using the
API User – username for Geschäftskundenportal
API Key – password for Geschäftskundenportal
Could you help me with what I am doing wrong?
January 18, 2017 at 8:31 pm #35361AnonymousInactive
This error usually comes when there is some credentials or authentication related issue.
Please keep a note of the following thing
Account number = 10 digit account number +product id+partner id in the Account number field.
In test mode, you only need to provide Account number, SITE ID and SITE PASSWORD. The API USER and API KEY fields are hardcoded so they are hidden.
User name (SITE ID): DeveloperID (can be found under “My Account” when you login to your developer portal)
Password (SITE PASSWORD): Developer portal password
For live environment, since SITE ID and SITE PASSWORD are hard coded, hence they are hidden.
In this environment, you need to provide the Account number and
User (API USER): Username (from the business customer portal / Intraship username )
Signature (API KEY): Password (from the business customer portal / Intraship Passw
Also for the test account number, please find the sample accounts that you can use based on the origin country:
Product DHL Paket: V01PAK – 22222222220101 (all Services) ( From Germany to Germany)
Product DHL Europaket: V54EPAK – 22222222225401 ( From Germany to Europe)
Product DHL PAKET International: V82PARCEL – 22222222228202 ( From Germany to International)
In case, if still the issue persist please let us know
February 13, 2017 at 8:16 pm #37257AnonymousInactive
We had a call with DHL this morning.
DHL has switched off the “intraship” and we must create a new user without intraship-support.
Now we need another Account from the Geschäftskundenportal. Now it works!!!
Kind regards, Mike
February 13, 2017 at 8:38 pm #37261AnonymousInactive
Glad to know that your issue is resolved.
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