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    • #65657
      Anonymous
      Inactive

      Hi,
      I receive authentication error 1000, when i use the below credentials.

      Test Password: xxxxxxxxxxxxxx8EV

      Required for All Web Services
      Developer Test Key: xxxxxxxxxxxxxNyX
      Required for FedEx Web Services for Intra Country Shipping in US and Global
      Test Account Number: xxxxxx380
      Test Meter Number: xxxxxx687

      FedEx REQUEST:
      Array
      (
      [WebAuthenticationDetail] => Array
      (
      [UserCredential] => Array
      (
      [Key] => xxxxxxxxxxxxNyX
      [Password] => xxxxxxxxxxxxod8EV
      )

      )

      [ClientDetail] => Array
      (
      [AccountNumber] => xxxxxx380
      [MeterNumber] => xxxxxx87
      )

      [TransactionDetail] => Array
      (
      [CustomerTransactionId] => *** WooCommerce Rate Request ***
      )

      [Version] => Array
      (
      [ServiceId] => crs
      [Major] => 22
      [Intermediate] => 0
      [Minor] => 0
      )

      [RequestedShipment] => Array
      (
      [PreferredCurrency] => USD
      [DropoffType] => REGULAR_PICKUP
      [ShipTimestamp] => 2018-03-05T00:00:00+00:00
      [PackagingType] => YOUR_PACKAGING
      [Shipper] => Array
      (
      [Address] => Array
      (
      [PostalCode] => 92078
      [CountryCode] => US
      )

      )

      [ShippingChargesPayment] => Array
      (
      [PaymentType] => SENDER
      [Payor] => Array
      (
      [ResponsibleParty] => Array
      (
      [AccountNumber] => 510087380
      [CountryCode] => US
      )

      )

      )

      [RateRequestTypes] => LIST
      [Recipient] => Array
      (
      [Address] => Array
      (
      [Residential] =>
      [PostalCode] =>
      [City] =>
      [StateOrProvinceCode] => CA
      [CountryCode] => US
      )

      )

      [RequestedPackageLineItems] => Array
      (
      [0] => Array
      (
      [SequenceNumber] => 1
      [GroupNumber] => 1
      [GroupPackageCount] => 1
      [Weight] => Array
      (
      [Value] => 1.87
      [Units] => LB
      )

      )

      )

      [PackageCount] => 1
      )

      )
      FedEx RESPONSE:
      stdClass Object
      (
      [HighestSeverity] => ERROR
      [Notifications] => stdClass Object
      (
      [Severity] => ERROR
      [Source] => prof
      [Code] => 1000
      [Message] => Authentication Failed
      )

      [TransactionDetail] => stdClass Object
      (
      [CustomerTransactionId] => *** WooCommerce Rate Request ***
      )

      [Version] => stdClass Object
      (
      [ServiceId] => crs
      [Major] => 22
      [Intermediate] => 0
      [Minor] => 0
      )

      )

      Please note, same error if i use the below key given in support page as well

      Developer Test Key: q8ncE6XYWCf4kPNx
      Fedex Account Number: 510087127
      Fedex Meter Number: 118675423
      Password: WwVzOMiam84RYDm98nZL5Wo3

      Thanks
      Ramji

    • #65664
      Anonymous
      Inactive

      Hi Ramji,

      Thanks for reaching out to us.

      The Credentials that are provided in the support page are the Test Credentials. If you have enabled the “Production Key” and then entering the Test Credential details, then you will get the “Authentication Failed” error.

      Can you please check with it and then try again?
      Note: Also please ensure that you remove all the sensitive details(Credential) details, before posting the query in the forum

      Let us know if you have any query.
      Regards,

    • #65708
      Anonymous
      Inactive

      Hi
      Appreciate your quick response,
      I have kept the development keys unchecked only, but I receive that error, can you point me where else, I could be wrong

      Thanks
      Ramji

    • #65841
      Anonymous
      Inactive

      Hi Ramji,

      Could you kindly raise a ticket via this link and provide us the Credential information and the admin access to your site?
      So that we can check for the issue.

      Let us know if you have any query.
      Regards,

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