This topic contains 4 replies, has 2 voices, and was last updated by Lorenzo Lorenzo 2 years ago.

  • Author
    Posts
  • #55170
    lorasia8628
    lorasia8628
    Participant

    Hi there,

    I purchased and installed the add-on in WordPress. I am interested in the Alipay integration.
    However, when I click the Pay By Alipay button nothing happens.
    Also, don’t I need to provide any Alipay API credentials for it to work? Our website has an alipay account.

    Thanks and regards,
    Paul

  • #55208
    Lorenzo
    Lorenzo
    Keymaster

    Hi Paul,

    You need to enable the Ali Pay option in Stripe Dashboard, and there are few WPML plugin such as WPML Translation Management that could be causing the issue, or there could be another plugins that could be causing the issue please deactivate other plugins and test if Ali Pay still do not work.

    Regards,
    Lorenzo

  • #55349
    lorasia8628
    lorasia8628
    Participant

    OK, it’s working now. Thank you. But there’s another problem. After I click the “Pay By Alipay” button and go through that process, then return to the checkout page, the First Name, Last Name and Email fields are not populated with the original entries, and the user has to re-enter those fields.

    See video: https://www.useloom.com/share/71c6a7f18fa34e4e883ad5c325093ca9

    Thanks,
    Paul

  • #55370
    Lorenzo
    Lorenzo
    Keymaster

    Hi Paul,

    There’s some Ali Integration issue, we’re in contact with Stripe regarding this, we’ll let you know once we have a fix, and the video you attached, this may or may not be a part of that problem but I’ll inform our developers regarding this, we’ll release a new version with a fix.

    Regards,
    Lorenzo

  • #55390
    Lorenzo
    Lorenzo
    Keymaster

    HI Paul,

    Can you let me know the plugin version you’re on and also the word press and woocommerce versions, we’re trying to replicate the versions.

    Regards,
    Lorenzo

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