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Hello,
I purchased this plugin about a month ago and a few weeks after I made the purchase I went to submit a support ticket and was notified that my account has been suspended. I can’t figure out why that would be. I’m only using the plugin on one site, per the license. I know that I haven’t been rude to anyone at XAdaptor. I tried using the support@xadaptor.com email address but got no response. Can you tell me what the cause of the suspension is? I don’t want to give my full details in an open forum, but I’m the account holder for Order# 54290. I would appreciate it if you could contact me at the email address on my account.
Thanks,
Graham -
Hi Graham,
We can assure you that your account is not suspended.
I just went through the ticket where the conversation happened – ticket #16287 and our support agent did not mention that your account is suspended.
If you are facing any problems logging in, kindly let us know. We will surely resolve it.
Let us know if you have any query.
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