Viewing 6 reply threads
  • Author
    Posts
    • May 29, 2017 at 11:17 am #47428
      Anonymous
      Inactive

      Hello,
      I cant get any shipping rates in the Premium version.
      In debug mode I get the following errors:
      -AAA Authentication Failure
      -Invalid request. Ensure a valid shipping destination has been chosen on the cart/checkout page
      https://imgur.com/a/fBJZZ

      I’m sure my CanadaPost username and shipping address are both valid
      However I don’t have a CanadaPost contract#

      Any ideas??
      thanks

      Victor

    • May 29, 2017 at 4:41 pm #47483
      Anonymous
      Inactive

      Hi Victor,

      Please make sure you have selected the account type as non contract in the plugin settings if you’re a non-contract user. And if the issue still persist please raise a request at xadapter support.

      Regards,
      Lorenzo
      Team Xadapter

    • October 16, 2017 at 3:37 pm #55206
      Anonymous
      Inactive

      Hi John,

      Good to know that your issue is resolved, and thank you for sharing the details as well. 🙂

      Regards,
      Lorenzo

    • October 23, 2017 at 5:06 pm #55141
      Anonymous
      Inactive

      Victor, did you ever get a Solution? Our system is currently having the same issue yet if I use the same UN and PW and Account number on the Canada Post site everything is fine.

      • October 16, 2017 at 3:12 pm #55172
        Anonymous
        Inactive

        Lorenzo your solution worked.
        For those of you getting an authentication error, AAA Authentication failure from Canada post when in Debug Mode and trying to join the Developer API group as well. It will be the Developers that issue you a development and production username and passwords. In the Xadapter C>P> plugin setup, API section Merchants Username and Password – the series of letters and numbers you get from the Developers Area of Canada Post is what the Plugin needs – not your Canada Post account info other than it needs account Number.

    • April 5, 2018 at 11:59 pm #68589
      Anonymous
      Inactive

      First of all from Canada post:

      Development e869c771edf06088 : 9b3e116990b6e0e9d8f8be Active Regenerate
      Production 7c7a570497b06242 : 8bdf29e31d9df7dfc62fbf Active regenerate

      What do i use for the merchant user name and password? is it development or production?

      where Do I find Customer number API?

    • April 6, 2018 at 12:05 am #68590
      Anonymous
      Inactive

      Hi Jessie,

      For Test mode(Development mode),
      Merchant Username : e869c771edf06088
      Password : 9b3e116990b6e0e9d8f8be

      For Live mode
      Merchant Username : 7c7a570497b06242
      Password : 8bdf29e31d9df7dfc62fbf

      If you have understood it now, kindly delete this and confirm so that I can also delete it as this is a public forum.
      Also, the customer number can be found out if you click on your “profile” in your canada post account.

    • August 31, 2018 at 12:54 am #78770
      Anonymous
      Inactive

      Hi Stefanie,

      Kindly ensure you are using Development keys for Test mode and Production Keys for Live mode.
      If you still face the issue, kindly share your Credential details. We will check and help you.

  • Author
    Posts
Viewing 6 reply threads
  • You must be logged in to reply to this topic.
Scroll to Top