Customer :
When a small item is added tomer.
The way it works now will not be acceptable for our custoo high. Also, in debug mode, it shows that the freight item is using the product dimensions in a different order which may impact charges. Please help!
XAdapter Support :
We checked the debug response and request provided by you and analyze the following things:
1) The product weight in the debug request is showing up as 7.24 lbs and 195 lbs. However, the total weight comes up 397.24 lbs.
2) Both the products are going in individual packages. This might be one of the reasons why the rates are showing high. Is it possible for you to configure a box or send both the products in the same package?
3) In the FedEx response, for the address validation service, we are getting authentication failed message. Address validation is an advance FedEx service that requires the authorization from FedEx.
You need to contact FedEx support. They will take you through the entire process and kindly check the following link for the FedEx guidelines for advance services:
https://www.xadapter.com/my-account/. We have corrected the FedEx freight weight issue. So now you shall get lower rates when you place an order with multiple products.