Customer :
I am needing to download my purchased plugin, but it is not in my download folder. Please help me.
Support :
You can download the plugin from API downloads by logging into MY ACCOUNTS on xadapter.com
As mentioned by you, it does not appear in the downloaded folder, It can be a browser related issue because some browsers unzip the file while downloading.
When you try to download a zip file, it gets downloaded as a file folder, not as a zip file
Kindly check the following link:
https://www.xadapter.com/problem-downloading-plugin-file-folder-gets-downloaded-without-zip-file/
Alternatively, try installing the plugin on some other browser like Google chrome.