In the list of Services there is no listing for FedEx International Ground

Customer :

My client would like to ship via Fed Ex International Ground to Canada only. However in WooCommerce > Settings > Shipping > FedEx – in the list of Services there is no listing for FedEx International Ground – is there a reason why it’s not listed, or another name for it perhaps?


Support :

We have checked the services returned by the FedEx calculator for the international shipments to Canada.

We are not getting the Fed Ex International Ground service. Kindly check the attached screenshot.

Hence, we would request you to send us a screenshot of the calculator page, where you are getting the Fed Ex International Ground service.

If the Fed Ex International Ground service is coming on the calculator page, We would definitely incorporate thisFed Ex International Ground service into our plugin settings.

 

Comments (4)

  • Alan
    Alan

    Issue Resolved:
    — Allow FedEx Ground, which includes International Ground to Canada
    — Then make sure Delivery Signature is left on the default value “Select One”
    — We had selected “No Signature Required”, this apparently disables the International ground responses from FedEx

    April 16, 2018 at 11:55 pm
  • Alan
    Alan

    BTW: here are the zip codes in questions….. 18x18x18 in box 40lbs, $50 value from 54935 to S9A 3K1

    April 11, 2018 at 1:06 am
  • Alan
    Alan

    We are having the same issue. International Ground does not show up, but it does in the calculator provided by fedex.

    April 11, 2018 at 12:57 am
    • Anindo
      Anindo

      Our plugin will definitely return shipping rates for International Ground service as well. You just need to enable the “FedEx GROUND” service in the plugin settings page.

      Note: FedEx provides the International Ground service for source and destination addresses being US and Canada only.

      April 11, 2018 at 2:18 pm

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